What's in a Date?
What do you need to establish a "Filing Date"?
What makes someone qualified for "Expedited" SNAP?
What is, not already receiving SNAP and meet 1 of the following:
1.Countable Income less than $150 a month and resources less than $100 a month or less
2. Housing and Utilities costs (using the current utility standard) more than the total of the combined countable income, cash and bank account balances.
3. Be a migrant or seasonal farm worker with less than $100 in resources, no income or less than $25 in current income.
This federal law requires state agencies providing public assistance, or assistance to people with disabilities to offer voter registration services. What is the name of this Act?
What is the National Voter Registration Act?
What required sign, with Lady Liberty, is posted in all DHS/APD/AAA Lobby's?
What is "And Justice For All"?
This is used to request a hearing
What is form MSC 0443 Hearing Request
How can a signature be received?
What is a physical signature (with address and name) which could be in person, through the mail, fax, email or drop box, an electronic signature (with address and name) via the Applicant Portal, or a verbal signature over the telephone.
What happens if someone in support encounters a case that meets "Expedited" criteria when establishing a Filing Date?
What is offer an intake time and date within the seven-day processing time frame or as soon as possible. If the applicant declines the closer intake time and date, make a case note regarding this in ONE.
What is the name of the form that sounds like someone declining an option?
What is a "Declination"?
A consumer asks why they should apply for benefits if they are only going to get $16.00 of SNAP a month?
What is there are other programs they may qualify for in addition to SNAP benefits, but it is up to them? Some of the programs they may qualify for are:
Free/reduced lunches (and breakfasts), Oregon Telephone Assistance Program (OTAP), WIC (Women, Infants, and Children) food assistance program, and Deferred Student Loans to name a few.
What can a person make a complaint about?
What is, Anything and everything
The date the applicant is approved for SNAP is the date the benefits start. True or False
What is FALSE. SNAP will start back to the "Filing Date"
What paper FORM can be used to screen for "Expedited" SNAP?
Page 1 & 2 of the DHS 0415F
I'm 4 years old and I want to register to voter.
What is offer/give a Voters Registration Card? Every person who requests a form gets one. It is not our decision to make on who qualifies or not.
I am my mother's Alternate Payee and I want to find out information regarding her SNAP benefits case. Can you speak with me regarding her case?
What is NO? Only someone listed as an Authorized Representative as signed by the both the consumer and their representative on the MSC 231 and stored in either EDMS or the ONE system.
A consumer comes into the office speaking a language other than one that you speak. You can ask them to come back to allow time to find someone who can interpret for them. True or False?
What is FALSE? You use the MSC9960 to identify the appropriate language/interpreter services for the consumer and see the Language QRG for how to access any needed interpretation services outside of those available in the office.
What application cannot be used for SNAP?
What is the 7210?
What amount of time must someone live in Oregon to be a resident?
What there is no minimum amount of time an individual must live in Oregon to be a resident? The SNAP program does not require intent to remain in Oregon to establish residency.
What is the only NVRA form allowed to be "handed" to the Oregonian?
What is the SEL503? It is the only version staff can physically give or mail to Oregonians and may never be placed in the lobby.
What posters welcome visitors who are from around the world to find their spoken language?
What is the "I Speak" posters? MSC9962, MSC9960 & the MSC9961.
This is where complaints are routed.
What is to a Manager. Customer service complaints will be addressed internally, all other complaints are forwarded to the Governors advocacy office
What are the ways a person can apply?
Online
By phone
Paper application
By appointment
If a new consumer misses their "expedited" application time they have to complete a new filing form? True or False
What is false, if the new applicant missed their application time and the reason was beyond their control for missing that expedited interview, they still could be entitled to "expedited" SNAP.
An Oregonian walks into the office and completes/reports a change of address. What is the next step?
Ask them if they're not registered to vote where they live now, would they like to register.
Where must the required Notices and Posters be located for consumers who come to public offices to apply for SNAP and other benefits?
What is clearly displayed in the Lobby? For our office they are displayed on the TV to ensure a clear view that is easily viewable from all points in the Lobby.
A consumer calls and complains that his food stamps went down, he is from Iran and that he gets less food benefits than his neighbor. Does he need a Complaint form, Hearing form or both?
What is complete a verbal MSC 443 and submit to SDSHearings@lcog.org for the Leads to submit to the Hearings Rep. Also, this is a civil rights claim, explain that he has the right to make a claim and offer the DHS 0170. Complete a DH0170 and submit to your supervisor regardless of consumer submitting or not.