What's in a Date?
What do you need to establish a "Filing Date"?
What makes someone qualified for "Expedited" SNAP?
What is, not already receiving SNAP and meet 1 of the following:
1.Countable Income less than $150 a month and resources less than $100 a month or less
2. Housing and Utilities costs (using the current utility standard) more than the total of the combined countable income, cash and bank account balances.
3. Be Destitute: Meaning the filing group contains a migrant or seasonal farm worker with less than $100 in resources, no income or less than $25 in current income.
This federal law requires state agencies providing public assistance, or assistance to people with disabilities to offer voter registration services. What is the name of this Act?
What is the National Voter Registration Act?
What required sign posted in all DHS/APD/AAA Lobbies has the Statue of Liberty on it?
What is "And Justice For All"?
This is used to request a hearing
What is form MSC 0443 Administrative Hearing Request
How can a signature be received?
What is a physical signature (with address and name) which could be in person, through the mail, fax, email or drop box, an electronic signature (with address and name) via the Applicant Portal, or a verbal signature over the telephone.
What happens if someone in support encounters a case that meets "Expedited" criteria when establishing a Filing Date?
What is, offer an intake time and date within the seven-day processing time frame or as soon as possible. If the applicant declines the closer intake time and date, make a case note regarding this in ONE. The applicant then forfeits their right to expedited processing.
What is the name of the form that sounds like someone declining an option?
What is a "Declination"?
A consumer asks why they should apply for benefits if they are only going to get $16.00 in SNAP a month?
What is. there are other programs and community discounts they may qualify for in addition to SNAP benefits. Some of the programs they may qualify for are :
Free/reduced lunches (and breakfasts), Oregon Telephone Assistance Program (OTAP), WIC (Women, Infants, and Children) food assistance program, Deferred Student Loans, reduced bus fare, free or discounted museum entry to name a few.
Where are Hearing requests routed?
What is the Leads.
The date the applicant is approved for SNAP is the start date. True or False
What is FALSE.
What can be used to screen for "Expedited" SNAP?
What are page 1 & 2 of the DHS 0415F or the Expedited SNAP screening tool.
I'm 4 years old and I want to register to voter. May I have a voter registration form?
What is YES. Every person who requests a form gets one. It is not our job to determine who qualifies or not.
I am my mother's Alternate Payee and I want to find out information regarding her SNAP benefits case. Can you speak with me regarding her case?
What is NO? Only someone listed as an Authorized Representative as signed by the both the consumer and their representative on the MSC 231 and stored in either EDMS or the ONE system. An Alternate Payee is only eligible to receive an EBT card to shop for the Consumer.
What can a person make a complaint about?
What is, discrimination, customer service or privacy as it pertains to the work of ODHS. We don't take complaints about DMV, SSA or any other entity outside of our work.
What is the importance of establishing a filing date?
What is, the Filing Date determines the start date SNAP benefits. Benefits will be pro-rated starting on that date.
What amount of time must someone live in Oregon to be a resident?
What there is no minimum amount of time an individual must live in Oregon to be a resident. As soon as they cross the border into Oregon, they can apply
On what occasion(s) do we ask; "If your not registered to vote at your current address, would you like to register to vote?"
What is when a person initially applies, at renewal or if they report a move.
What posters welcome visitors who are from around the world to find their spoken language?
What is the "I Speak" posters? MSC9962, MSC9960 & the MSC9961.
This is where complaints are routed.
What is to a Manager. Customer service complaints will be addressed internally, all other complaints are forwarded to the Governors advocacy office
What are the ways a person can apply?
Online - Applicant Portal
By phone - VEC
By appointment
Paper application
If a new consumer misses their "expedited" appointment time. They have to complete a new application form? True or False
What is false, The Application is valid for 30 days. However, they forfeit their right to expedited SNAP processing.
Who is responsible for completing the declination and providing a Voter Registration form if someone want to register?
What is, the staff member that gets that information.
Where must the required Notices and Posters be located for consumers who come to public offices to apply for SNAP and other benefits?
What is clearly displayed in the Lobby. For our office they are displayed on the TV to ensure a clear view that is easily viewable from all points in the Lobby.
A consumer comes into the office and complains that ODHS is discriminating against him but doesn't want to bother with a complaint form. What do you do?
What is complete a DH0170 Discrimination Complaint form on his behalf. We are legally obligated to report any claims of discrimination.