Quality
SNAP recipient is in compliance with SNAP E&T.
staff documents the temporary interruption in TWIST Counselor Notes.
When the temporary interruption extends beyond a 30-day period, Workforce Solutions Office staff documents the temporary interruption using the TWIST SNAP E&T History menu selection Good Cause tab as follows:
• selects the Good Cause Action Type;
• selects a Good Cause Action Reason;
• enters a Good Cause Decision
• enters a Good Cause End Date;
• closes all open SNAP E&T activities with an end date of the last day of the month prior to the month in which temporary interruption is granted; and
• enters TWIST service code 91–Determined Good Cause in Service Tracking.
The SNAP E&T Program Detail must remain open.
HHSC is responsible for making good cause determinations.
What is Temporary Interruption Action
Can be entered into TWIST before or after a penalty has been initiated
What is Good Cause
Job Retention eligible customers may receive supportive services to assist them in retaining their job. The same supportive services available during regular SNAP E&T participation are also available during Job Retention, with the exception of childcare
What is the available job retention support services.
Four weeks (total) Job search. Then the customer will entered into workfare.
ABAWD
Is the date that the customer contacted staff with the good cause claim. This date is the date entered into TWIST for the good cause decision date and the good cause recommendation non-cooperate date.
What is the date used to process a good cause recommendation
Can only be entered into TWIST before a penalty has been initiated.
What is Temporary interruption
Staff will assess a customer’s eligibility for SNAP E&T Job Retention and will only provide these services to customers who gain full-time or part-time employment after enrolling in SNAP E&T or during participation in regular SNAP E & T services
Who is eligible for job retention services.
Job search must not exceed four week consecutive weeks, and must not exceed a total of six weeks within a federal fiscal year.
What is General Population job search service requirement.
Upon initiating a sanction, staff must immediately close out all SNAP E&T services, support services, and the SNAP E&T Program Detail in TWIST
What is after a penalty is initiated?
Complete and sends HHSC Form H1817 to HHSC requesting that the SNAP recipient’s work registration status be reconsidered;
• Record the reconsideration request into TWIST under the Good Cause tab;
What is request for Reconsideration
•Verifies SNAP eligibility upon request of job retention and once each month of the job retention period;
What is Eligibility Verification
The number of of ABAWD's and the amount of household SNAP allotment must be by contacting HHSC : In writing, through HHSC Tiers or by telephone (document the name and date of contact.
What is Workfare calculation.
If the SNAP E&T participant is found to be in noncompliance and fails to make contact during the compliance period and does not have good cause;
What is a sanction/Penalty
TWIST must be used as the primary program eligibility source for both initial and continued eligibility. Staff must print the SNAP E & T History screen and retain this document in the customer’s file.
What is eligibility
The program detail should remain open during the 90 day job retention period.
What is Job retention period
The letter must be give at the time of the SNAP E&T session.
What is the Workfare letter.
When a mandatory work registrant fails to respond to outreach, notifies staff that he/she does not wish to participate, or fails to cooperate with SNAP E&T requirements, staff must initiate a sanction request.
What is Non-Cooperation
If SNAP recipients indicate they have good cause after a penalty has been initiated and it is during HHSC’s 13-day adverse action period, staff:
• reopens the SNAP E&T Program Detail that corresponds to the most recent penalty transaction and removes the exit reason and date;
• documents recipient communication and case actions in TWIST Counselor Notes;
• on the SNAP E&T History menu selection, Penalty tab:
➢ selects Penalty Reason 19 – Penalty Reviewed, Good Cause Recommended; and
➢ enters a noncooperation date (this must be the same as the documented Good Cause Decision date); and
• on the SNAP E&T History menu selection, Good Cause tab:
➢ selects Action Type—SNAP E&T Good Cause;
➢ selects a Good Cause Action Reason;
➢ enters a Good Cause Decision Date (this must be the same as the documented noncooperation date); and
➢ enters a Good Cause End Date.
What is Good after Penalty
The job retention request date is the actual date the customer requests the first job retention service or job retention supportive service
What is Job Retention request date.
Ongoing eligibility verification must be conducted at least monthly, on the 1st of each month or by the 3rd business day of each month.
What is eligibility.