There's a Macro for That
A sales agent emails in asking:
"Can you change my client's Organization name, please?"
Which active macro will you use to respond?
(Macro number only)
0315
An advertiser reaches out asking for account specific details. After investigating, you see that their Org Admin membership invite has not been accepted, though they are the only member on this account.
Can you provide account specific details to this advertiser?
No, the membership invite must be accepted first.
Name the two tools that can be used to check the date an Ad was rejected.
Audit Logs - OhSnap!
Which BHC page will provide step-by-step instructions on removing a Member from your Ads Manager account?
Manage Business Account Members
An advertiser emails in asking:
"Can you change my Organization name, please?"
Which active macro will you use to respond?
(Macro number only)
0317
An advertiser asks you to confirm the payment method they have attached to their Ad Account. After further research, you confirm that they are an Account Admin on the Ad Account in question.
Are you able to confirm which payment method they've linked to this Ad Account?
Yes! Account Admins will be able to view which funding source is linked to their assigned Ad Account.
On which tab of the 'Billing Tool' can you verify the date someone's coupon was issued?
The 'Coupon' tab!
Which BHC page walks you through the steps of paying an invoice?
Receipts and Invoices
(https://businesshelp.snapchat.com/en-US/a/billing-management)
An advertiser emails in asking:
"Can you change my Organization address, please?"
Which active macro will you use to respond?
(Macro number only)
0314
A Campaign Manager reaches out to ask what day their Campaign was turned off. After checking the Audit Logs, you see that the Campaign was turned off by a different member.
Can we provide this information to the Campaign Manager who is reaching out?
Yes! Campaign Managers should have the option to view and adjust Campaign information.
What tool uses the terminology 'Parent' and 'Children' to identify the hierarchy of things like Campaigns, Ad Sets, and Ads?
Audit Logs
On what BHC page can you find information about Snap and the California Consumer Privacy Act?
Snap and The CCPA