WFM Guidelines
When does the next Optional Mini-Bid open up?
5/6/25.
This charitable giving program allows you to select a charity of your choosing to receive $200 without any out of pocket donation from you.
Name Your Cause.
When a customer asks to turn off device audio, where do we go in admin to process that request?
Participant Actions Menu.
What must we verify when switching from app to device?
Email and mailing address.
How many hours need to be worked in order to take a 15 minute break?
4 Hours.
How much is the cash reward for reaching 5 years with the company?
$150.
What is the last step when turning audio on or off for the device?
Ping device.
When switching, what tier do we use for version 4.0?
Tier 203.
I would use this Verint segment to let WFM know I plan to use my Volunteer Time Off.
CRM VTO.
If you refer someone to work at Progressive, how long do you have to submit the referral form to make sure you receive a cash award if they are hired?
72 hours, but best practice is to submit before they apply.
If the device is beeping with no hard brakes being registered, and the device has already been replaced once, what script would we read to the customer?
Script on part 4 under Audible Tone Issue, “We reviewed the issue you reported in which the Snapshot device is beeping when your vehicle is not decreasing in speed. The device is detecting what might be a potential problem with the alternator in your vehicle, though we can’t say with certainty because the problem is unrelated to the Snapshot device. You might want to have a mechanic look at it. Please know that we do not record hard brake events when the device beeps without deceleration, so the issue does not affect any Snapshot discount calculation.”
Who can we read the Snapshot Agreement to?
The NI Only.
If you miss a full day of work, what are the two ways you can notify Progressive that you will be out?
-CRM ABUNSss in Verint or email PL_Attendance@Progressive.com.
What are Progressive's Four Cornerstones?
Core Values, Purpose, Vision, and Strategy definitions.
When are the audio settings not available for updating?
When device is:
What happens to the participant’s data when switching?
Data starts over.