Handover Process
What button do we need to click to initiate a handover?
House move out/Business move out
We need to complete a transfer+1 if the handover date is before the..?
Transfer/migration date
In order to perform a balance transfer, do we need to click 'balance transfer' on the account we're transferring credit from or to?
From
In order to pass GDPR, what info do we need from the developer?
Company Name
What is the capital city of France?
Paris
During the handover process, what do we need to switch on the following account?
Brands
Where can we find the transfer date?
The readings on the properties tab, one will have 'transfer' next to it.
We can only complete balance transfers on one of the following:
Live supplies, disputed balances, final accounts, crossed meter accounts.
Which is it?
Final accounts
During every interaction with developers, we need to mention that their debt is classified as..?
High risk
Which planet in our solar system is known for it's prominent ring system?
Saturn
What do we need to do on the following account before we can change it to a residential account?
Unbill/rewind all charges.
On the statements tab, where do we need to click to add an occupier account between the developer account and the residential account?
On the residential account's property period on the timeline (purple bar), to open up the new menu
In order to edit a meter reading in the past, you must first make sure it is..?
Not billed/unbilled
What must we always professionally emphasise we need from the developer?
Payment in full
In which year did the Titanic sink during its maiden voyage?
1912
What is the official name of the handover form
IP2 Form
Where can we find a developer's charges before their account migrated onto Kraken?
ICE Archive
If Kraken tells you 'unnusually high charges' but the readings are correct, what must you do?
Mark the readings as safe
What must we say are the consequences of non-payment for live and final accounts?
Live accounts - escalation to legal proceedings
Final accounts - escalation to an insolvency practitioner
Who painted The Persistence of Memory, the famous artwork featuring melting clocks?
Salvador Dali
What information do we require for a handover?
(100 points per piece of info)
Full Address
MPAN and MPRN (where applicable)
MSN Gas and Electric (where applicable)
Final meter readings
Details of next liable party for property
When we input the handover read for a transfer+1, it will very likely create a what that we don't need to fix?
Negative charge
If inputting a variable tariff onto a residential account before 1/4/2023, what do we need to take into consideration?
Payment method.
Next Flex - direct debt version
Next flex - receipt of bill version
What impact do we need to explain escalation will have on a developer's business for both final and live accounts?
Live accounts - disconnection of supply
Final accounts - freezing of company's assets and restricting bank account access
What is the name of the mathematical hypothesis that defies physical laws by stating you can 'duplicate' matter?
The Banach-Tarski Paradox