CALLS
"This call may be monitored or recorded for training and quality assurance purposes."
What is a call recording disclosure ?
This case is used with emails custom.
What is an Open Email Activities ?
This case will be used for an error message occurs when trying to submit the application but one or more student's information is on file showing up as duplicate.
This coded 002580 is used in FAFSA Form and is known for.
What's SNHU school Code ?
What are all 5 Countries on the English Proficiency Exemption list ?
Anguilla Canada (all provinces except Quebec) Guyana Nigeria Tanzania American Samoa Cook Islands Ireland New Zealand Tokelau Antigua and Barbuda Cayman Islands Jamaica Pitcairn Islands Trinidad and Tobago Australia Dominica Kenya Philippines Turks and Caicos Islands Bahamas Fiji Liberia Saint Helena Tuvalu Belize Falkland Islands (Malvinas)Lesotho Saint Kitts and Nevis Uganda Bermuda Micronesia, Federated States Montserrat Saint Lucia United Kingdom Barbados Ghana Mauritius Saint Vincent & the GrenadinesVirgin IslandsBotswanaGambiaMalawiSierra LeoneZimbabweBritish Indian Ocean TerritoryGrenadaNorfolk IslandSouth Africa British Virgin IslandsGuamNorthern Mariana IslandsSwaziland
This call will be an opportunity to create a plan with students for participation a week prior to the term start.
What is the Pre-term Dialer?
Non SFS Alerts with or Without Opportunity :No Outreach in 7 Days, New Web Interaction
What is Student Engagement/Activity?
What is RAT-RISK Assessment Team ?
This centralized session in which one set of login credentials can be used to access multiple applications
What is a single sign-on ?
What year was SNHU Found ?
The year was 1932
This call will be used to outbound for new students who have applied online.
What is Portal Application Dialer or APP Trigger Dialer?
Opportunity with Term and Contact : Total Records, Total AEP Eligible, and Total Admission Portal App Submitted
What is My Admission Funnel?
In the event that the electronic transcript is sent from the registrar via a secure electronic delivery service such as Parchment or National Student Clearinghouse to either the Admission counselor or the Advisor, it should be forwarded to ____ .
What is cocedocs@snhu.edu ?
This case is used for if a student cannot be transferred at this time to connect with Student Finance Services, but needs a callback.
What is SFS Request Case?
What was the first name of the University?
New Hampshire School of Accounting and Secretarial Science
This call will be use to collect the student's goals and dreams, educational history, and even funding plans are shared with the admission counselors.
What is a Discovery Call ?
Non SFS Alerts with or Without Opportunity : Action item Follow Up Needed, AEP Interested/Uninterested/Pending
What is Community Portal ?
If a student needs to work with a specific team, such as UG Nursing, Military, UG, GR, etc. and an AC is not available for a transfer
This platform is used for checking the status of the student's current verification process and displays the tasks being processed or completed for the FAFSA Forms.
What is the StudnetForms ?
What are names of the STEM related Programs ?
List of Online Bachelor's Programs :
Computer Science (BS)
Data Analysis
Information Security
Project Management
Software Engineering
Cyber Security (BS)
Data Analytics Fundamentals
Project Management Fundamentals
Data Analytics (BS)
Project Management
Environmental Science (BS)
Data Analytics in Science
Natural Resources & Conservation
Game Programming & Development (BS)
Geosciences (BS)
Data Analytics in Science
Natural Resources & Conservation
Information Technologies (BA)
Information Technologies (BS)
Business Management
Cyber Security
Data Analytics
Project Management for IT
Software Development
Mathematics (BA)
Applied Mathematics
This call will be for the students who have completed the admission process and now can move forward with getting FA Package or complete their funding plans.
What is an Acceptance Call?
Opportunity with Term and Contact : Total Missing Admission Checklist, Total File Complete, Total AEP Eligible, Total Contact: Military Affiliated, Total Admission Portal App Submitting
What is an Admission Funnel Movement ?
All transcripts from outside of the US and US territories must be evaluated by a _____or _____ evaluation service regardless of the transcript’s language. A course-by-course evaluation should be obtained to allow for transfer credit and waiver consideration.
What is NACES or AICE ?
This system for processing, storing, and reconciling in loans or grants through Financial Aid.
What is Common Origination and Disbursement (COD)?
This case will be used from Day 1 through 7 for any Admission Counselor who needs their student to be withdrawn.
What is Course Withdrawal ?