CX Wheel
How many components are there in the CX Wheel?
How many core competencies are there for advisors?
What is 9?
How many KPIs are there in Advising?
What is 3?
What does SAP stand for?
What is Satisfactory Academic Progress?
What report do we use to see student persistence?
What is the UG Registration Report?
What is our call disclosure?
What is This call may be monitored or recorded for training and quality purposes?
Which Core Competency includes the definition of: Embraces challenges, continuously improves and persist despite obstacles, Learns from mistakes and feedback and sees effort as a path to mastery?
What is Growth Mindset?
What are the Advising KPIs?
What are Student Success, Student Satisfaction & Student Persistence?
What does TA stand for?
What is Tuition Assistance?
Where can you find Advisor call volume?
What is the Advisor Availability and Phone Outreach report on metrics?
Where can the CX Wheel be found?
What is the team Jennings notebook or Unify Knowledge?
Lead self is to Advisor, whereas BLANK is to Team Lead?
What is Lead by Example?
What does KPI stand for?
What is Key Performance Indicators?
What does CSWU stand for?
What is COCE Scholastic Warning Undergrad?
What two components make up an advisor's availability percentage?
What is On the phone and on ready?
What are the different components of the CX Wheel?
What are Commitments, Compliance, Resolution, Relationship, Responsiveness & Professionalism?
What are the different categories of the core competencies? Growing BLANK, Growing BLANK & Growing BLANK.
What are Growing You, Growing Team, Growing SNHU?
What is the difference between KPI and CPI?
What is Key performance indicators vs. Customer performance indicators?
What does STEM stand for?
What is Science, Technology, Engineering and Math?
What category is the Kuali Courses with Equates located under on the Metrics Page?
What is the Advisor Tools?
What core value is associated with "Commitments" on the CX Wheel?
What is Do the right thing every time?
Name at least 5 core competencies.
What are Learner/Client Focus, Value differences, instill trust, lead self, critical thinking, effective communication, growth mindset, team plater, drive for results?
What is the scale range for a net promoter score?
What is -100 to 100?
What does FERPA stand for?
What is Family Educational Rights and Privacy Act?
Name 4 different engagement components of the Student Engagement Report.
What is engaged with phone, engaged with email, engaged in course, engaged with advisor?