Words
Asset Tag
Barcode
The Inventory is located in this workspace
Enterprise Asset Workspace
History
Auto-populates with all visited screens for quick access
What fields are required when creating a new work order?
Asset, Service Category
Case
Call log
If you don't have the correct access, you will see this workspace on your home screen
Platform Analytics Workspace
Favorites
Click the star icon next to the item
How do you begin work on a work order task?
Select the Start Work button
Service Organization
Partner
Cases are located in this workspace
CSM / FSM Workspace
What is the function of the Test Wizard in a work order task?
To complete all required tests for OVP or PM tasks
How do you access the transfer orders tab
Navigate to the Enterprise Asset Workspace, then select the Inventory tab, and click on the Transfer Orders tab
WO / WOT
Work Order
Work Order Task
Transfer Orders are located in this workspace
Enterprise Asset Workspace
How can the All tab be used to navigate ServiceNow?
By searching for specific items or processes
What information is required when creating a new transfer order?
You need to enter the from stockroom and to stockroom
Stockroom
Sub location
Specific Location
This is where purchase orders can be found
All > Purchase Orders
***Asset Workspace***
How can you pin the All tab, and why might this be useful?
Click the pin icon to keep the All tab accessible at all times, which is useful for quick access.
What happens to the asset state and status when it is added to a transfer order line?
The asset state updates to "In Transit" and the status reflects the asset's transfer status.