CLE Categories
. Caller has difficulty using the CLEM to send a transmission what category could you search for an article?
What is
CLEM
How do I use the Snow search engine to find what I need?
What is
Search the same as a google search!
When searching the knowledge base how many search terms should be utilized?
What is
2 or more
. Field rep states he did not receive notification for RTS CLE transmission
which CLE category could you type in search field?
What is
CLE Transmission
To narrow search results related to Carelink express the user can filter by?
What is Categories
Your initial search terms used did not get results , how can you suggest more search terms be added to the article?
What is
Click the provide feedback button
Facility needs to add new users to CLE, which category could you search?
What is
CLE Access
I want to peruse the Carelink Express related articles I can filter by?
What is
Categories ->patient management->Carelink express
What are Knowledge Articles used for?
What is
Workflow guidance
Accurate information
Improve call handle time
Quality service
. Facility states the transmission report was not received, which category could you type in the search field?
What is
CLE Report
When populating the Short Description field in SNOW CVG case how many articles will be listed?
10 articles with the highest relevancy
What two areas can I search the Service Now (SNOW) knowledge base?
What is
The Self Service - CVG PTS Agents Knowledge Base Keyword terms search bar
And
In a Working CVG case, Short description field
The best way to be successful at finding articles is?
What is
Practice and get familiar with the articles
What are the 3 best practices for Searching the SNOW (service now) data base?
What is
1. Use 2 or more words in your search
2. Provide feedback of keyword suggestions and content update/additions
3. Know your knowledge base- browse and get familiar
What are the 3 ways a knowledge base search can be sorted?
What is
Sort by: Views (number of)
Relevancy (score)
Last update (by date)