The Daily Grind
This is the very first thing that must be done before anyone can make coffee.
What is turning on the espresso machine (and/or grinder)?
This 1990s TV show featured a New York coffee shop called Central Perk where friends gathered daily.
What is Friends.
What is the most popular drink ordered at SnowBrew?
What is the White Knight
A barista pulls a shot of espresso, but it pours too quick. What causes this?
What is coarse grinds? Also known as "under extraction"
This espresso-based drink has a name that literally means “foam” in Italian—and it’s as smooth as it sounds.
What is a Cappuccino
This task usually involves scales, timers, and someone saying, “That doesn’t taste right yet.”
What is dialing in the espresso?
In The Office, this character famously drinks coffee while plotting his “World’s Best Boss” schemes.
What is Michael Scott?
On this specific drink, we make sure to ask "fallen or stirred"
A barista pulls a shot of espresso, but it pours too slow. What causes this?
What is fine grinds?
This coffee drink has 2–3 shots of espresso topped with water, making it less intense than straight espresso.
What is an Americano?
This closing task is often rushed but always noticed when skipped.
What is mopping / taking out trash?
Buddy happens upon a NYC shop that claims to have the "World's Best Cup of Coffee" and excitedly congratulates the staff about it in what classic Christmas movie?
What is Elf?
Blue Raspberry + Coconut + Pineapple
What is Blue Lagoon?
Your customer complains their latte tastes burnt, but the espresso shot is perfect. What should you investigate first?
What is checking if the milk was overheated while steaming?
This coffee order is often described as ‘dirty’ but is totally acceptable to say at the counter.
What is Dirty Chai
This is what you do when a customer says, ‘This isn’t what I ordered'
What is remake the drink (with a smile) and educate
This brand’s slogan is “Better Coffee. Better Planet,” and it emphasizes sustainability and ethically sourced beans.
What is Starbucks?
This drink requires an ingredient that is also chilled, (but not milk), including White Chocolate and Brown Sugar Cinnamon - Made with Breve
What is a French Toast?
A customer recently came through and complained that their "mocha shake with an extra shot" was too liquified. What measurement should be carefully calculated due to the extra shot requested?
What is the milk measurement?
This drink mixes espresso and chocolate—and proves you can have a little sweetness with your heat.
What is a Mocha
This duty happens at opening, mid shift, and closing - requires trust in basic math.
What is counting the cash drawer?
This coffee brand is famous for its iconic instant coffee jars and the slogan, “It all starts with a cup.”
What is Folgers?
The name of the Protein Powder we serve.
What is NutraOne?
Two espresso shots taste different even though you poured them back to back. What could be causing the inconsistency?
What is not flushing the machine between shots or cleaning residual coffee oils?
This popular coffee drink shares its name with a romantic Italian word meaning “marked” or “stained.”
What is a Latte