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1

COVERAGE

🟦 Foundation
Backup support when staff absent 

1

INNOVATION

🟩 GROWTH
Better ways to operate 

1

PROCESS GAPS

🟫 Cracked
Missing steps in workflows causing breakdowns

Lose a Block or Keep It

1

TIMELINESS

🟦 Foundation
Deadlines would be met

1

OPEN COMMUNICATION

🟦 Foundation
Honest and clear communication helps prevent confusion, conflict, and mistrust.

2

SUPPLY SHORTAGE

🟫 Cracked
Materials unavailable

Lose a Block or Keep It

2

ENGAGEMENT

🟩 GROWTH
Builds team camaraderie

2

RECOGNITION

🟩 Growth
Celebrate contributions 

2

ROUNDTABLES

🟩 Growth
Strategic discussions 

2

APPT. REMINDERS

🟩 Growth
Sending reminders to reduce missed meetings, due dates and follow-ups

3

ACCURACY

🟦 Foundation
Correct information/reports/data is being shared.

3

OUTDATED DOCUMENTS

🟫 Cracked
Old forms/templates still being used is not good

Lose a Block or Keep It

3

MS TEAMS

🟩 Growth
Supports real-time collaboration

3

RELIABILITY

🟦 Foundation
Being able to depend on your co-workers

3

SILENT ERRORS

🟫 Cracked
Mistakes not reported or corrected

Lose a Block or Keep It

4

ENCOURAGEMENT

🟩 GROWTH
Boosts morale and engagement.  

4

DCF SYSTEMS

🟦 Foundation
Necessary daily work tools (FSFN, CCWIS, etc.)

4

CLEAR INSTRUCTIONS

🟦 Foundation
Knowing what is expected, YOU can perform with confidence and consistency.

4

OFF-SITE TRAININGS

🟩 Growth
Skill-building and morale boost

4

TRACKING LOGS

🟦 Foundation
Prevents things from being missed and supports accountability

5

COORDINATION

🟦 Foundation
Working together

5

TRAININGS

🟩 GROWTH
Builds knowledge 

5

🟪 WILDCARD BLOCK 

🟪 Structure Reinforcement – Protect your structure from one crack
🟪 Collaboration – Gift the wildcard to another team
🟪 Innovation – Create your own leadership block

5

DATA

🟩 Growth
Predictive insights & Improving outcomes

5

BUDGET TRACKING

🟦 Foundation
Monitoring spending to stay within limits

6

NO FOLLOW-UP

🟫 Cracked
Tasks are assigned but never checked

Lose a Block or Keep It

6

GOSSIP

🟫 Cracked
Breaks trust and spreads negativity.

Lose a Block or Keep It

6

CELEBRATING WINS

🟩 Growth
Reinforces progress and team pride.

6

ONBOARDING

🟦 Foundation
Sets expectations, access, and structure as well as ensures compliance

6

MENTORING

🟩 Growth
Supports long-term professional growth.

7

CROSS-TRAINING

🟦 Foundation
Others can step in 

7

ROTATION SCHEDULES

🟩 GROWTH
Rotating coverage helps prevent burnout

7

NEGATIVE ATTITUDE

🟫 Cracked
Lowers team morale and motivation.

Lose a Block or Keep It

7

CENTRALIZATION

🟩 Growth
Keeping resources/forms in one easy-to-find place

7

ISOLATED INFORMATION

🟫 Cracked
Staff struggle where knowledge is held by individuals instead of shared

Lose a Block or Keep It

8

STREAMLINING

🟩 Growth
Remove unnecessary steps 

8

USING TEMPLATES

🟩 GROWTH
Faster consistent work 

8

DEADLINE PLANNING

🟩 GROWTH
Spacing deadlines so work is spread out and manageable

8

APPROVAL SIGNATURES

🟦 Foundation
Ensures accountability and authorization

8

FLEXIBILITY

🟩 Growth
Allows teams to adapt to change.

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