COVERAGE
🟦 Foundation
Backup support when staff absent
INNOVATION
🟩 GROWTH
Better ways to operate
PROCESS GAPS
🟫 Cracked
Missing steps in workflows causing breakdowns
Lose a Block or Keep It
TIMELINESS
🟦 Foundation
Deadlines would be met
OPEN COMMUNICATION
🟦 Foundation
Honest and clear communication helps prevent confusion, conflict, and mistrust.
SUPPLY SHORTAGE
🟫 Cracked
Materials unavailable
Lose a Block or Keep It
ENGAGEMENT
🟩 GROWTH
Builds team camaraderie
RECOGNITION
🟩 Growth
Celebrate contributions
ROUNDTABLES
🟩 Growth
Strategic discussions
APPT. REMINDERS
🟩 Growth
Sending reminders to reduce missed meetings, due dates and follow-ups
ACCURACY
🟦 Foundation
Correct information/reports/data is being shared.
OUTDATED DOCUMENTS
🟫 Cracked
Old forms/templates still being used is not good
Lose a Block or Keep It
MS TEAMS
🟩 Growth
Supports real-time collaboration
RELIABILITY
🟦 Foundation
Being able to depend on your co-workers
SILENT ERRORS
🟫 Cracked
Mistakes not reported or corrected
Lose a Block or Keep It
ENCOURAGEMENT
🟩 GROWTH
Boosts morale and engagement.
DCF SYSTEMS
🟦 Foundation
Necessary daily work tools (FSFN, CCWIS, etc.)
CLEAR INSTRUCTIONS
🟦 Foundation
Knowing what is expected, YOU can perform with confidence and consistency.
OFF-SITE TRAININGS
🟩 Growth
Skill-building and morale boost
TRACKING LOGS
🟦 Foundation
Prevents things from being missed and supports accountability
COORDINATION
🟦 Foundation
Working together
TRAININGS
🟩 GROWTH
Builds knowledge
🟪 WILDCARD BLOCK
🟪 Structure Reinforcement – Protect your structure from one crack
🟪 Collaboration – Gift the wildcard to another team
🟪 Innovation – Create your own leadership block
DATA
🟩 Growth
Predictive insights & Improving outcomes
BUDGET TRACKING
🟦 Foundation
Monitoring spending to stay within limits
NO FOLLOW-UP
🟫 Cracked
Tasks are assigned but never checked
Lose a Block or Keep It
GOSSIP
🟫 Cracked
Breaks trust and spreads negativity.
Lose a Block or Keep It
CELEBRATING WINS
🟩 Growth
Reinforces progress and team pride.
ONBOARDING
🟦 Foundation
Sets expectations, access, and structure as well as ensures compliance
MENTORING
🟩 Growth
Supports long-term professional growth.
CROSS-TRAINING
🟦 Foundation
Others can step in
ROTATION SCHEDULES
🟩 GROWTH
Rotating coverage helps prevent burnout
NEGATIVE ATTITUDE
🟫 Cracked
Lowers team morale and motivation.
Lose a Block or Keep It
CENTRALIZATION
🟩 Growth
Keeping resources/forms in one easy-to-find place
ISOLATED INFORMATION
🟫 Cracked
Staff struggle where knowledge is held by individuals instead of shared
Lose a Block or Keep It
STREAMLINING
🟩 Growth
Remove unnecessary steps
USING TEMPLATES
🟩 GROWTH
Faster consistent work
DEADLINE PLANNING
🟩 GROWTH
Spacing deadlines so work is spread out and manageable
APPROVAL SIGNATURES
🟦 Foundation
Ensures accountability and authorization
FLEXIBILITY
🟩 Growth
Allows teams to adapt to change.