Resume
Other than work history, name three sections that belong on your resume
Education
Related Experience (internships, career compacts, DECA, etc.)
Affiliations
Volunteer Experience
Objective
Contact Information
Three things you should always bring to an interview
-Pen
-Paper
-List of Questions
-Resume
Golden Rule of Customer Service
The customer is always right
Name a gesture upon greeting someone that demonstrates confidence:
Firm Handshake
Eye contact
An email should always end with:
A professional signature
How many pages should your resume be?
One
When answering interview questions it is important to:
Be specific
Be general
Stretch the facts to look good
Seize control of the interview whenever possible
-Be Specific
You are a cashier and James hands you cash to pay for his groceries. His change is $78.93 ...What bills do you hand him after you open the register in order to pay him in the simplest form?
Simplest form!
3 twenty dollar bills
1 ten dollar bill
1 give dollar bill
3 one dollar bills
3 quarters
1 dime
1 nickel
3 pennies
What should you do when you are expecting an urgent call while you will be in an important meeting?
Inform your co-workers that you are expecting an urgent call and that you will need to excuse yourself briefly to answer it
What is the FAFSA?
Free Application for Federal Student Aid
True or False:
Prospective employers will respond more positively when applicants put their work experience in paragraph form on their resume.
False
What is the one thing you don't want to do during the first interview?
Negotiate pay
Connect with the interviewer
Communicate why you are a good fit
Close by arranging the next interview
Negotiate Pay
In responding to a frustrated customer’s question, it’s a good idea to immediately offer a solution.
False. The customer isn’t listening for a solution yet. It’s important to soothe the customer’s frustration first.
What should you do when your phone rings in the middle of a meeting?
Switch off the phone and render a quick apology
It is a Casual Friday, but you have a meeting with a client. How should you dress that day?
Business Casual
Which of these should not be included on one's resume?
Personal information such as marital status
Family references
Jobs held 30 years ago that are not relevant to the current position to which you are applying
All of the above
Personal information such as marital status
Family references
Jobs held 30 years ago that are not relevant to the current position to which you are applying
All of the above
How long does it normally take for the interviewer to determine whether you are a good match for the company?
5 minutes
20 minutes
30 minutes
At the conclusion of the interview
5 Minutes
If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale.
False. You (and your organization) lose credibility. Don’t bad-mouth or play the blame game!
You are running 15 minutes late to a meeting with a client. What should you do?
Call the client and tell him that you’ll be there in a few minutes
After an interview, you should immediately do what?
Send a hand-written thank you note.
(Follow-up emails are okay too, but notes are better).
Which of the following would be an example of a good quantifiable result?
Managed cash drawer at school events
Earned academic 5th place class ranking among 150 students
Chaired promotional committee
Finished first place out of 2 golfers in Cullman County Championship
Earned academic 5th place class ranking among 150 students
What does the STAR method of interview stand for?
Bonus points if you can answer a question using that method.
Situation
Task
Action
Result
True or False:
Customers trust you more if they have problems with your product or service and receive speedy resolution, than if they have no problems with your product at all.
True. It’s not the absence of problems that develops trust, but your reaction when things go wrong. Customers want to know that no matter what happens, you care about them and are on their side.
Emails should be replied to within ___ hours while phone calls should be returned within ___ hours.
48, 24
Who is the best specialist in all the land?
Miss Abbey