Leadership in Action
Describe your leadership style in 3 words
Now, ask someone in the audience who reports to you, see if your answers match!!
Tell us about an unpopular decision you had to make as a leader.
How did your team react?
How do you recognize great work?
What is another example?
Who traded places with their twin brother in 1st grade? Their teacher did not realize it until the end of the day.
Aaron
What CMS Stars domain is the one CMC is struggling with the most?
Readmissions
How do you build trust when joining an established team?
Great!
What is the best leadership advice you received?
What is the worst?
How do you handle conflict between two strong leaders?
Good answer!
What is 1 way you build positive culture within your department?
Good answer!
I live next door to one of my best friends from 7th grade. She has a son named Jack and I have a daughter named Jill; Jack and Jill
Stephanie Cron
How many CMS stars is Community Medical Center?
1
What is something you will never compromise on as a leader?
Have the panelists ask their direct reports in the audience the same question.
How do you go about earning the trust of your team members?
That was a great answer!
You inherit a department with low morale, poor engagement scores, and employees who don't trust leadership. What is the first thing you do?
Wow!!
What is your first move to tackle low morale?
Ask a panelist to also answer.
Who has been to 65 Michelin restaurants?
Joe Cavanaugh
This is the exact percentage weight that the Patient Experience (HCAHPS) category holds in the overall CMS Quality Star Rating calculation.
22%
How do you balance being approachable with holding people accountable?
Ask another leader on the panel the same question.
How would you handle a high performer with a bad attitude?
No way!! Me too!
What is the one leadership mistake you don't want to repeat?
Tell us about your biggest success as a leader?
Tell us about a time you turned around a struggling team?
Ask another panelist the same question.
Who got engaged on top of Cadillac Mountain at Acadia National Park in Maine?
Kelley Weidner
What is 1 thing you learned today that you will take back to your team?
You must also get 5 audience members to answer the same question.
What's the first thing you do when taking over a new department?
What is something you would NOT do in your first 30 days leading a new department?
Tell us about a leadership mistake and what you learned from it.
That was incredible!
What would success look like at the end of your first year at CMC?
Ask all panelists to answer this question.
What does psychological safety look like on a team you lead?
Impressive!
Who delivered their first child in a truck in front of Riverview Medical Center.
Kelly Chaknis
What are the 5 domains of CMS Stars?
Mortality
Safety of Care
Readmissions
Patient Experience
Timely and Effictive Care
How do you handle an employee who challenges your decision?
Role play this with someone from the audience.