App Stage
What brand is a Capital One Secured Card (AMEX, Visa, MC, etc.)?
MasterCard
Current state, how can a customer get their deposit back?
Close account.
How can you tell if an account has been unsecured?
SCDB status as UNSS.
Blue bar in IRIS will show legacy secured account.
The bankruptcy report is broken up into how many "populations"?
3
What is the maximum credit line for a Secured Card account?
415,000
How many days dq can an account be before we close?
90 days.
How many unauthorized deposit returns is a customer allowed to keep their account open?
ZERO
Who can escalate an unsecuring request?
Tier 2 or 3.
Suzy made two deposits of 500 dollars to her Capital One Secured Card account. For the first deposit, she accidentally used her ex boyfriend's checking account. The owner of the account reported the deposit as unauthorized a few days later. The Richmond treasury automatically refunded the unauthorized deposit. What do we do with the second deposit?
What is the minimum credit score you need, on at least one bureau, to be approved for a Secured Card?
500
What are two of the actions that you would take if an account is captured by our 4.1 or 4.2 controls?
Adjust Credit Limit
Adjust Cash Line
Close Account
On a confirmed Fraud App account, what do we do with the deposit?
Send to unclaimed.
How many consecutive on-time payments must a customer make to qualify for unsecuring?
10
What tran code is used when refunded a deposit overage?
770
How many applications do we get a month?
415,000
What is the CLIP amount given through Secured Card Credit Steps program?
$300
What are two reason we must always close account?
Unauth return.
Fall below the minimum deposit requirement.
What do we do with a customer deposit when we unsecure their account?
Offset to TSYS. Customer receives statement credit.
An account can appear on the postal return report if a refund check has not been cashed in how many days?
180
If a customer qualifies for the lowest minimum deposit, how many deposit funds are required for that customer to reach the maximum credit limit?
$849
Who is allowed to submit post activation deposit requests?
Escalated groups, Tier 2 and above.
How does a customer get their deposit back?
Close account or unsecure.
How should you handle unsecuring requests?
Send to Robin.
What is the primary Secured Card ledger?
47