Machines
What time does the date change in the MEAL book?
Midnight
When does a jackpot become taxable?
$1,200
What does CMPO stand for?
Credit Meter Payout
Name the 3 departments you call for an Open Door.
SAM-I, techs, and security.
What does 10-9 mean?
Repeat.
How can a guest download FSP on an iVIEW?
My Bank
At what dollar amount does the verifier call SAM-I?
$5,000
What will the credit meter read when a CMPO is keyed off?
Zero
Name the 3 people you call for a Handpay Not Showing.
SAM-I, Tech, T2+
What are "priority" calls?
Seven Stars and Diamonds.
What is on a machine’s plaque?
Location, asset, and denomination
At what dollar amount do you require a T2+ to verify?
$10,000
Inside the machine, what part should you check when a CMPO was needed?
Printer
What is the procedure for a handpay of $1,199.XX?
Do not round up and treat as a nontaxable jackpot. Process through the cage.
What is our service goal time to complete all outages?
<2 minutes
What three lengths of time can you “reserve” a machine?
15 or 30 and 60 minutes with verbal authorization for T2+
What form must you create for a taxable jackpot?
W2G
At what dollar amount does a CMPO require a verifier?
$3,000
Name the steps needed to complete a Code 2.
Get T2+ approval, write up a beef request slip, call SAM-I prior to payment.
What is helpful about using The Watermelon?
Find themes, locations, assets, denominations.
What does MEAL stand for?
What is the name of the form you must complete if a guest provides their SSN verbally?
W9
What must a T2+ complete for CMPOs that require a verifier?
MTL
What words on a driver's license are an indication that a Foreign Taxable might be completed?
Limited term, temporary, driver's privilege, driver's authorization
What does it mean to "cancel" a call?
I am at the machine and about to card it
I am going to verify the jackpot
Letting someone know you are closer to a call they copied