MPHC Culture & Standards
Dress code at MPHC is pretty relaxed. What 2 things are NEVER allowed?
What is shorts and anything obscene?
The role that performs check in and check out functionality
What is Care Team PSR
You’d look here if you had a meeting and needed to know the location
What is Outlook?
A patient is at checkout and would like to schedule the physical for next year
What is in scope?
A patient calls with back pain
What is dot dot mppain?
Shoes must be this if you are interacting with patients
What is closed toe?
The role that typically performs vital signs and intake
What is Medical Assistant?
Go to this place to enter your time
What is Workday?
A patient walks in with chest pain. You tell them to call 911
What is not in scope
A patient calls and shares that it “hurts to pee”
When we collect a patient’s copay, we are demonstrating which MPHC value?
What is we act as owners of the business?
The role that typically performs Triage
What is Registered Nurse?
You’d look here to find items such as KPS and Quick Reference
What is DSPoint?
A patient is at checkout and asks for more information on a low cholesterol diet
What is not in scope?
Cough, Cough, Cough “I would like to come in to see my…” cough, cough, cough
What is .. mpsick?
When a coworker gives you constructive feedback, which MPHC value are you practicing by working to correct it?
What is we are always learning better ways to do things?
I am the first person to communicate with our patients every day
What is Contact Center PSR?
Go to this place to find incident reporting
What is Compass?
A patient arrives for their new patient appt and the ‘Privacy Notice, Release of Billing Info…’ box isn’t checked
What is in scope?
The patient is calling for the second time in the last 3 hours regarding their medication refill and they share they are very anxious about it
What is .. pfu?
We work to give excellent service so that each patient (complete the sentence)
what is gets the care they deserve?
I perform schedule management for a specific group of providers
What is Embedded PSR?
After driving extra distances, I would go where to get reimbursed?
What is Concur?
The parent of a 15-year-old girl calls because they want their daughter’s last visit notes that talked about birth control
What is not in scope?
When a starred question is answered with a maybe or yes, you...
What is transfer to triage?