-*- SECR -*-
What time does Legends Close?
What is never?
*Legends is open 24 hours*
A guest calls because they can't order a movie, what do you do?
What is check to see if the guest has an incidental deposit? If yes, is the no post on?
*Guests must have an incidental deposit to watch movies*
What folio window is considered the "Blind Folio"?
What is Window 3?
What first floor room does NOT have a patio?
What is room 1030?
Can you make a guest keys to the room before check in?
What is no?
How many hotel rooms does SECR have?
What is 516 rooms?
Bingo is not available what days?
What is Monday and Tuesday?
How many nights can be advanced billed at any given time?
What is tonight only?
What First Class rooms are slightly larger than other rooms of its type?
What are rooms ending in 055?
What are the steps taken to issue a guest a refund in cash?
What is in the billing screen post a PAID/8000 code for the refunded amount and fill out a Paid Out Slip that is signed by the guest?
What are the pool hours?
What is Sunday-Thursday: 6am -12am Under 18 Allowed: 9am - 9pm?
Friday & Saturday: 6am - 12am Under 18 Allowed: 9am - 10pm?
What is the nearest Exxon/Mobil gas station?
What is at the intersection of Broadway/Leaton?
What two places can you check a guests comp balance?
What is in Opera under "Player Stats" and the Micros machine?
What types of rooms are never on the first floor?
Can you tell a guest their room number while pre-registering them if they have been preassigned?
What is no?
What 2 spots will the shuttle bus pick up at for the Casino & Resort?
What is the conference center entrance and the main casino entrance?
What WiFi access points are available for guest use?
What is Guest and Hotel Guest?
*No password is required. Guest will only have to accept our Terms of Use to gain access to the internet*
Where do you post checks for future reservations?
What is in "Deposit/CXL"?
What room number is sometimes hard to find because they are tucked into a corner next to the staircase?
What are rooms ending in 090?
What is our debit card policy?
What is that our incidental deposit as a pending transaction that typically takes 3-5 business days to fall off if not utilized, BUT could take up to 30 days based on their financial institution?
What year did the Resort open?
What is 1998?
What are the steps taken to assist a guest who calls about a light not working in the room?
What is ask which light is out? If needed, contact maintenance and leave a comment on the reservation.
*If the guest says it is the tall lamp in the back of the room, they may want to try the switch at the front of the room by the door*
What is in the manilla envelope with your daily close paperwork?
What rooms have a balcony, but are not sold as "balcony rooms"?
What are rooms 2062 (DJBQN) and 2072 (DJBKN)?
If a guest mentions Isabellas while checking in, what should you recommend/offer?
What is remind the guest that they are the only restaurant on property that takes reservations AND offer to call and set a reservation up if they would like?
*This is a AAA requirement. Please get table size, time and what name they would like the reservation under*