SOC Policy & Procedure
SOC analysts should aim for the following time standard for informing police, fire and medical authorities of ongoing/emergent situations.
What is 60 seconds, or less?
PS 1801 - Reporting Timeliness
The widget you would use to review alarm descriptions.
What is Event History?
The number of card readers at the Easton West Employee Entrance.
What is 17.
4 turnstiles - 4 entry and 4 exit card readers.
4 doors - 4 entry and 4 exit card readers.
1 ADA card reader.
SOC should refrain from sending an after-hours keyholder unless needed for this type of issue.
What is a life safety issue?
PS-1802 After hour key holder request
The number of Security Managers.
What is 14?
True or False: SOC is to notify the EP Team and send a DSR within 3 minutes of a confirmed Kidnapping/Abduction/Extortion or Missing Persons report.
False: Notify the Executive Protection team for direction. DO NOT SEND a DSR or make other notifications unless explicitly directed.
PS-1804 Kidnap/Abduction/Extortion and Missing Person
An indication that a system/zone is currently in test.
What is the system/zones in yellow are currently on test?
What colleagues should do if they forget their badge and cannot access the gates to park their vehicle or exit.
What is use the intercom button to call Building Security to have them lift the gate arm?
FM on-call and SOC manager on-call will be contacted within 2 hours of a power failure under these circumstances.
What is a police refusal to respond or verified response only?
PS-1803 Police refusal to respond
The number of analysts who have military affiliation.
6 Analyst.
Courtney - Army, Andrew - ROTC, Will - Army, Qiana - Air Force, Dale - Army, AL - Air Force
The following records are to be maintained for 40 days under the care, custody, and control of the SOC.
What are the Contractor Access Logs?
PS-1801 Records Retention and Release
The amount of time a Fire System or Sprinkler System is partially or wholly out of service and requires a Fire Fax.
What is 8 hours or more?
If someone tries to enter a secure area right after an authorized person without using credentials, it is called this.
What is Tailgating or Piggybacking?
If a Panel Not Responding notification is received, you must use these programs to verify network and/or power issues.
What are the DVR to check for connectivity, Entre' to attempt to retrieve configuration, and Telguard to conduct a self-test on the panel?
PS-1803 Panel Not Responding
The length of time Keith Miller has been with HNB?
What is 15 years! Keith has been with HBN since 12/20/2010.
SOC analyst can log into this program to compare photos of an ATM that has reports of damage.
What is Cennox?
Name 3 Vector operators.
Who are:
Melanie, Zack, Lisa, Katie, Jordy, Felicia, Mandy, Chris, or Ricki.
The card type (badge) HNB uses.
What is SR Series (10/12 digit)?
The code that is entered into the alarm keypad during an Ambush/Hostage situation.
What is 4040?
PS-1803 Ambush/Hostage Alarm
Three analysts who have one thing in common (other than age, birthdays, and military affiliation).
Allison, Charde' and Qiana's last name is/was Harris.
Explain the procedure for locations that do not have "No Firearms" signage.
Instruct branch colleagues to continue to be welcoming and process the transaction. They should not confront the customer for engage in any discussion about the weapon or related issues.
PS-1804 Concealed Carry/Firearm Concern
True or False: Vector Security has ties to Benjamin Franklin.
True: Vector Security is a sister company of The Philadelphia Contributionship, the nation's oldest insurance company founded in part by Benjamin Franklin in 1752.
What ACV stands for.
What is Access Control Vestibule?
The first person to call if there is a Fire Alarm at the CEO Residence.
Who is the CEO's spouse, Patti Steinour to verify alarm/need for dispatch. If no answer, call CEO, or if directed dispatch FD?
PS-1803 CEO Residence Fire Alarm (not fire trouble)
The name of the newest EP Specialist.
Who is Stefan Conner?