SOC Policy & Procedure
SOP stands for this.
What is Standard Operating Procedure?
The widget you would use to review alarm descriptions.
What is Event History?
The program(s) we use to Lock/Unlock doors.
What are Symmetry and Entre'?
The type of alarm received if someone is walking around in the branch.
What is an Interior Motion alarm?
The number of SOC analysts, excluding Leads and Managers.
What is 12 analysts?
True or False: SOC is to notify the EP Team and send a DSR within 3 minutes of a confirmed Kidnapping/Abduction/Extortion or Missing Persons report.
False: Notify the Executive Protection team for direction. DO NOT SEND a DSR or make other notifications unless explicitly directed.
An indication that a system/zone is currently in test.
What is the system/zones in yellow?
If an alarm shows Access Denied/Door Forced Open, it likely means this happened.
What is someone forced the door open without authorization?
An email notification stating - MI.Detroit Twr.4thFL Freight Elevator Dr.
What is a DFO/DHO?
The number of analysts who have military affiliation.
6 Analyst.
Courtney - Army, Andrew - ROTC, Will - Army, Qiana - Air Force, Dale - Army, AL - Air Force
The following records are to be maintained for 40 days under the care, custody, and control of the SOC.
What are the Contractor Access Logs?
The amount of time a Fire System or Sprinkler System is partially or wholly out of service and requires a Fire Fax.
What is 8 hours or more?
If someone tries to enter a secure area right after an authorized person without using credentials, it is called this.
What is Tailgating or Piggybacking?
The type(s) of alarm received if there is an attempted burglary at an ATM.
What are heat, seismic, hood, and safe?
The length of time Keith Miller has been with HNB?
What is 15 years! Keith has been with HBN since 12/20/2010.
SOC analyst can log into this program to compare photos of an ATM that has reports of damage.
What is Cennox?
Provide Vector's phone number.
What is 833-424-4024?
Access granted to a Visitor for a limited date or time is called this type of badge.
What is a temporary badge?
The code that is entered into the alarm keypad during an Ambush/Hostage situation.
What is 4040?
Three analysts who have one thing in common.
Allison, Charde' and Qiana's last name is/was Harris.
Explain the procedure for locations that have "No Firearms" signage.
Instruct branch colleagues to continue to be welcoming and process the transaction. Branch colleagues may politely advise the customer that the branch is a firearms-free environment and to ask the customer to leave their firearm in their vehicle during future visits.
True or False: Vector Security has ties to Benjamin Franklin.
True: Vector Security is a sister company of The Philadelphia Contributionship, the nation's oldest insurance company founded in part by Benjamin Franklin in 1752.
This type of access level allows someone to unlock all secure doors in a building.
What is Master Access?
The first person to call if there is a Fire Alarm at the CEO Residence.
Bonus +50 pts: Where can you find the CEO phone number?
The name of the newest Security Manager.
Who is Reed Reikowski?