Warranty
Who do we send service requests to?
true blue/ new leaf
Do we install toilets?
No
How long do we have to respond to a client's email ?
24 hours
What is Spongebob Squarepant's pet name?
Gary
What information do we need from the unit to fill out the request page?
Model #, Serial # and Manfucturer
Who schedules installs?
Local install team
On OML where can I look to see if product has been received in Trilogy?
Line 5
Is this year a leap year?
Yes
If a client calls in and has a broken glass shade on their ceiling fan, would you make a service request?
No we would call the manufacturer and get a replacement sent out
What is the difference between NID and NII
NID is curbside delivery only/ into garage if easy access and NII is install and bringing appliance into home
What is the project naming convention suppose to look like in Salesforce?
NORCAL.ARI #. Customers last name or Customers address
Who are the main Avengers?
Iron Man, The Hulk, Captain America, Black Widow, Thor and Hawkeye
Where can we check for updates on service requests?
The portal page
What is the delivery code that needs to be on all delivery only orders?
;FAD
What are the 3 things needed to be done when a client is wanting to return an item and get a refund?
RFCE , Appdep and CSR
How many seasons did the show Friends run?
10 seasons
Can I submit more than one appliance on a request for the same customer?
Yes you can submit multiple appliances on one request
Who adds/changes install codes on an order?
The consultant
Where can I check to see if there are other open cases for a client in Salesforce?
Contact Details
What is the name of the "other world" in Stranger Things?
The Upside Down