private vs open
Never - That's either a private conversation or simply gossip
What is non-verbal communication?
Eye contact, shaking head, active listening, facial expression, posture/body language
what do you say when you burp
excuse me
Somebody is offering you a bottle of soda that's already opened. What do you do?
Not take it.
What is an example of being respectful?
Complimentary, kind words, using manners, eye contact, positive tone, positive body gestures
Staff is talking about somebody at the program. Is it okay to jump into their conversation? Why or why not?
No since it isn’t about you or if it's important
What are 3 non-communicative signs that somebody is angry?
Clenching fists, grunting, pacing, red in the face, downturned eyebrows, deep breathing, stomping
what do you say when you receive a gift
say thank you
A stranger drops $50 on the ground and does not notice. Your friend picks it up and wants to keep it. What is should you do?
Say the right thing to do is give it back and inform the stranger
What are examples of disrespect?
Swearing, interrupting, harsh tone, sarcasm, etc.
You are at the program, and you overhear a client whispering something personal about themselves with another client. You want to tell a different client about it. List 2-3 reasons why you shouldn’t
Not your business, you wouldn’t want that done to you, morally wrong
Is it safe to make gang signs within the community?
what should you do when staff is carrying in groceries
open the door, offer to help
Somebody on the PVTA wants to borrow your phone to call their phone they lost. What do you do?
Say no - don't put yourself in a potential dangerous situation
What's an appropriate way to earn somebody's respect?
Giving respect back, being polite, giving people the benefit of the doubt, choose your battles
how do you tell the difference between an open conversation and a private one
Closed Conversation: More personal conversation that should be held 1:1 somewhere
A new resident shares that being flipped off triggers them. You and a few peers in the program like to do it as a joke. How do you handle this?
Avoid it since it is a trigger and not allowed in the program anyways
what do you call your superiors
MR MRS MS
SAN (JAPANESE)
You want to get to know a stranger. What is good start up questions to get to know them?
What do you do for work? What are your hobbies? What’s your favorite food? Etc.
What do you do if you do not agree with a customer at work?
Let it go since you have to be professional at work
You want to share something personal with staff, but you are in an open space with other staff and peers, and the person wants you to share it in the open space anyways. List 3 ways to speak with staff in an appropriate area.
Share that it’s personal, ask when staff is able to speak 1:1, write it down, express not feeling comfortable
You meet someone who has their arms folded, covering their face, and not speaking to anybody in the room. They are sitting on your sweatshirt. What is the best way to approach this?
“Hi ___, it’s ___. Can I quickly just grab that sweatshirt underneath you? Thank you.” If they grunt/say something negative, ignore it since they are not in a good current headspace
List out 3 good vs 3 bad manners
Good: Saying thank you, making eye contact, asking how somebody is, introducing yourself.
Bad: No eye contact, using your phone/looking at something else while somebody is talking to you, not holding the door, not saying thank you
You are on the PVTA. A stranger is asking about where you live, what you do for work, and other close details about you. You are uncomfortable. What should you do?
Change seats, "take a phone call", lie, state you are uncomfortable, ask for help by employee
What is an appropriate way to ask somebody for more respect?
List out why you feel disrespected, ask for examples of what you want from them (less swearing, not making jokes, etc.)