Body Language
This type of body language shows you are interested and engaged in a conversation.
What is maintaining eye contact?
Using a calm and steady tone of voice is important in this type of conversation.
What is a difficult or stressful conversation?
This is the best way to start a professional email.
Hello [their name],
What is with a greeting or salutation?
Arriving late to a meeting without prior notice is considered this.
What is unprofessional or disrespectful?
This type of communication is key to resolving conflicts effectively.
What is open and honest communication?
Crossing your arms during a meeting often conveys this emotion.
What is defensiveness or discomfort?
- Not interested or bored
This tone of voice can make you sound more approachable and friendly.
What is a warm or upbeat tone?
Using all capital letters in an email or message is often interpreted as this.
What is shouting or yelling?
This is a polite way to interrupt someone during a meeting.
What is saying, "Excuse me" or "May I add something"?
Taking a deep breath and counting to ten can help you do this before responding in a conflict.
What is stay calm or compose yourself?
Nodding your head while someone else is speaking demonstrates this.
What is active listening?
Speaking too quickly and loudly can make you come across as this.
What is aggressive or anxious?
Ending an email with this can make you seem more polite and professional.
What is a closing statement and your name (e.g., "Best regards, [Your Name]")?
During a video conference, it's important to do this to show you are engaged.
What is keeping your camera on and making eye contact with the camera?
This approach involves finding a middle ground where both parties can agree.
What is compromise?
This gesture, often involving a smile and a firm grip, is commonly used to greet someone in a professional setting.
What is a handshake?
This vocal quality, characterized by a high-pitched, trembling sound, often indicates nervousness.
What is a shaky or quivering voice?
This type of punctuation can change the tone of your written message, making it seem more urgent or emotional.
What is an exclamation mark?
This is a good practice to follow when you need to leave a meeting early.
What is informing the meeting organizer in advance?
Listening actively and repeating back what you heard to ensure understanding is called this.
What is reflective listening?
Leaning forward slightly when someone is speaking can indicate this.
What is interest or attentiveness?
Lowering your voice at the end of a sentence can convey this.
What is confidence or authority?
Before sending an email, it is important to do this to ensure clarity and professionalism
What is proofreading or reviewing for errors?
To keep a meeting on track, it's important to follow this.
What is an agenda?
This conflict resolution technique involves asking open-ended questions to understand the other person’s perspective.
What is inquisitive or exploratory questioning?