Conversations
What are the 2 types of questions?
Closed questions vs Open questions
How do we show empathy for toxic people?
Why do bullies bully?
Bullies are bully victims, and their behaviour is learned from somewhere else
What is a social boundary?
Social rules that change with each person, community, and environment
What is FORD?
Family, Occupation, Recreation, Drive
How can we use ourselves for humor?
Embrace your flaws
What is logos, pathos, and ethos?
Logical persuasion
Emotional persuasion
Reputational persuasion
How do you recover from a social blunder?
Recognize your mistake, Apologize, Change or walk away
How do you start a story?
Hint at the ending
What is the Spotlight Effect?
A false perception that everyone is looking at you
How do you respond to disrespect?
Assume best intentions
What's the difference between confidence and arrogance?
Arrogant people are not confident in themselves and compensate by bragging
What should you do when someone is crying?
Stop talking
Acknowledge their feelings
Ask questions that dig
Interview question: What are your weaknesses?
Show your weakness with an improvement plan
With a partner, show an example of "Mirroring Insults"
Varied answers
How do you give compliments that actually work?
Give deep compliments about the interior instead of exterior