Conflict Styles
How many conflict styles are there?
5
What type of self care includes getting enough sleep, eating nutritious meals, and exercising regularly?
Physiological needs.
What does active listening consist of?
Paying full attention to someone when they are speaking, not interrupting, and showing that you understand through body language.
What facial feature can reveal a fake smile?
The eyes.
What is it called when you understand and care about how someone else feels?
It is called empathy.
What are the names of the conflict styles?
Accommodating, Competing, Avoiding, Collaborating, Compromising
What is the highest level of Maslow's hierachy of needs?
Self-actualization.
Active listening includes verbal and ______ communication.
Nonverbal
What does maintaining eye contact while speaking to someone usually signal?
Confidence and engagement.
This is the process of resolving disagreements in a positive way, without escalating conflict.
This is conflict resolution.
What does it mean to have a ACCOMMODATING conflict style?
Setting aside their own needs because they want to please others in order to maintain positive relationships.
What is love and belonging?
The need for connection with others.
What element of active listening is missing when someone listens to respond rather than to understand?
Empathy
What does nodding while someone speaks usually indicate?
Agreement or attentiveness.
What is the ability to understand and share the feelings of another person?
Empathy
What does it mean to have a COMPROMISING conflict style?
Settling a conflict by sacrificing a portion of their solution leading to neither party being fully satisfied.
What need, associated with self-respect and recognition from others, is placed below self-actualization?
Self-esteem
What is the listening skill that helps you fully concentrate and not interrupt the other person?
Patience.
What does fidgeting often signal?
Anxiety or impatience
What is it called when you control your emotions in a way that helps avoid fights and keeps conversations calm?
Emotional regulation.
What does it mean to have a COLLABORATIVE conflict style?
Everyone has a say, and contributed to reach a solution. This solution is accepted as the best outcome for all involved.
List all 5 categories of Maslow's hierachy of needs from bottom to top.
Physiological needs, safety and security, love and belonging, self-esteem, self-actualization.
What is the 55/38/7 Formula?
55% of communication is nonverbal, 38% is the tone of your voice, and 7% is actual words.
What emotion is someone likely depicting if they have their arms crossed and eyebrows furrowed?
Defensiveness or frustration.
What is the practice of thinking about your thoughts and feelings to understand yourself better?
Self reflection.