Telephone
Frustration Management
Greetings
Emotions
Community
100
The phone is ringing. You want to answer it. What do you do, and say? 
Do: Pick up the phone, speak clearly. Say: "Hello, this is _____________." Anything else you could do or say?
100
Your friend stepped on your foot and didn’t apologize. Your foot hurts! What do you do, and say? 
Do: You talk to your friend about it. Say: You could ask if it was an accident. What else could you say?
100
You see someone you know at the store! What do you do, and say? 
Do: you can greet them Say: "Hi, how are you?" What else?
100
You are in a bad mood today. Your friend wants to talk to you. What do you do, and say? 
Do: You can talk to your friend. Say: "I'm sorry, but I don't feel like talking today." what else?
100
You want to go to the grocery store, but don’t have your driver’s license. What do you do, and say? 
Do: Get a ride from your mom, the bus, a friend, walk. What else can you say/do?
200
You see someone’s house on fire! Who do you call, and what do you say? 
Do: You call 9-1-1. Say: You can say "There is a house on fire. This is what I see:______________, and here is where I am:_______________." Anything else you can do or say?
200
Someone cut in front of you in the coffee line! What do you do, and say?
Do: You can talk to the person, ignore the person, or talk to an adult about it. Say: You can tell the person "Excuse me, we are waiting in a line. Please go to the back." Anything else you can say or do?
200
You see your teacher at her desk, she looks busy. You want to greet her. What do you do, and say?
Do: you can wait until she is not busy, or just wave. Say: You can say "Good morning!" What else?
200
You are angry at your friend because they told some gossip about you. What do you do, and say?
Do: You can step away from the situation, tell a teacher, or talk to the friend about why you are angry. What can you say? "I don't want you to talk about me behind my back, gossiping isn't what friends do." What else?
200
Your friends invite you to the movies, but you don’t know how to get there, how much it costs, or what they want to watch. What do you do, and say?
Do: You ask your friends about which movie, if you can get a ride, how much it costs, etc. You can also look up the cost online, or ask your mom for a ride. What do you say to your friends?
300
You want to invite a friend over. What do you do, and say? 
Do: You need to invite them, by using the phone, texting, or talking to them. Say: You can say "Do you want to come over to my house?" You can talk about when, and where. Anything else you can do or say?
300
Someone said something hurtful about your friend. What do you do, and say? 
Do: you can talk to and comfort your friend, go away from the person and/or talk to the person who hurt their feelings. What can you say to your friend? "Don't listen to them." What else? What can you say to the other person?
300
You need to go to class, but your friend is still talking to you. What do you do, and say?
Do: you can tell them that you are late. Say: "I'm sorry to interrupt, but I really need to hurry to my class! Can we finish talking later?" What else?
300
You are frustrated and the staff in the group tell you to do the worksheet. What do you do, and say?
Do: You can take a deep breath, calm yourself, explain why you are frustrated. Say: "I'm getting frustrated. Can I _________________ first?" What else?
300
You need to order off the menu at McDonald’s. What do you do, and say? 
Do: you decide what you want before you get in line. You get in line, and say your order, and pay. What do you say?
400
4.You answer the phone, and you don't know the person who called. What do you do, and say?
Do: you can ask them questions or hang up. Say: you can say "May I ask who is calling?" Anything else you can do or say?
400
Your friend knocked you're coffee all over your clothes! What do you do, and say? 
Do: You can clean it up, you can laugh, you can talk to your friend. Say: You can say "Oops! Was that an accident?" what else?
400
Your friend says “good morning” to you, but you are in a hurry and forget to say anything to them! Now they are upset. What do you do, and say?
Do: Apologize, or greet them later. Ask them what's wrong. Say: "Oops, I didn't mean to ignore you!" What else?
400
You are sad about something that happened at home. What do you do, and say? 
Do: You can talk to someone about it. Say: You can say "I'm worried/upset about something, can we talk?" What else can you do/say?
400
You want to find that your local grocery store is hiring. What do you do, and say? 
Do: You can call or visit the store to ask. Say: You can ask if they are hiring. Who do you ask?
500
You want to call and order a pizza. What do you do, and say? Also, what do you want to know from the pizza place? 
Do: you need to call the restaurant, and place your order. Say: you need to tell them: your name, your order. What do you want to know? You want to know when the pizza will be ready, and how much it will cost!
500
Someone keeps interrupting during the group What do you do, and say?
You can tell the staff in the group and they can fix the situation.
500
You see your friend at a football game, and want to greet him. He is with his other friends that you don’t know. What do you do, and say?
Do: You can go over to your friend, and greet him. You need to introduce yourself to his other friends. Say: You can say "Hi friend! How's it going? I'm __________." What else?
500
You are feeling sick and really tired, and it’s hard to concentrate at program. What do you do, and say?
Do: You can tell a staff memeber, take a break, call your ride to go home, go visit the nurse. What else can you do/say?
500
You forgot your money and you are already in the check-out line at the grocery store. What do you do, and say?
Do: you can get out of line, or tell the employee that you need to come back for your items. Say: "I left my money in my car, can I save my items here and come back in a few minutes?" What else?