True/False
Eye contact is a key element of effective communication.
What is True
Answer: What is verbal communication?
T/F- Open-ended questions have a yes, no, or short answer.
What is True.
A new patient has been admitted to this unit; he looks lost in finding his room. Using positive social interaction skills, what could you do?
What is: Varies. Group discussion (you can introduce yourself, you can help him find his room, you could encourage that he speak to staff, you could acknowledge him.)
Social Skills can not be learned.
What is: False! You being present today is valuable information.
Your peer uses tone of the voice, touch, smell, and body motion. (body language)
What is Non-verbal communication?
Yelling or screaming at someone to get their attention.
What is aggressive
You hear someone using negative self-talk. Thinking about positive social interactions, how can you offer support?
Answer: Varies. (You can check-in, help encourage positive affirmations, you could practice active listening).
What is False: An I statement begins with I.. "I feel___ because/ when"
Your peer uses letters, email, text, or memos.
What is written communication?
A balance between being respectful, clear, and confident while still maintaining healthy boundaries. (i.e I care about myself, I care about you).
What is: Assertive Communication?
Answer: What is acknowledging their concern? (or similar).
Present-moment living means living in the now, where real life is happening.
What is true: Workbook page 6.
You are talking to a peer, and they are not saying anything but often nodding their head and using eye contact.
What is: non-verbal communication?
Saying "I'm fine" when you're not really fine, but don't want to discuss the issue further.
What is: Passive-Aggressive
Your peer is talking to someone else, and you try to jump into the conversation without waiting for them to finish speaking.
The peer notices and politely interrupts you, saying, "Excuse me, I'm not finished speaking. Can you wait a minute?" How can you respond?
Answer: Acknowledge and try to avoid getting defensive.
Active listening is the ability to speak at the same time as someone else.
What is: False active listening means paying attention and focusing on the speaker.
Responding to a peer using letters.
What is written communication?
Saying "yes" when you mean "no" to avoid disappointing someone.
What is: Passive communication.
In the community, you see an elderly person crossing a busy street; as they cross the street, they drop some cash. You run to help them pick it up and return the cash; this is an act of
What is kindness.