conflict management
A conflict can have what time of impact on a group?
negative
All conflict is bad conflict
false
why is it important to show respect to others.
You have to give respect to get it.
what does kindness look like?
any response
Everyone has the same type of personal space. True or false
false
Sandy is a recently hired technician, she has having problems adjusting to the work environment due to co-workers behaviour. What can Sandy do to address this issue?
Address the concerns with the supervisor, or use effective communication skills (knowing how to express yourself non-verbally and verbally).
True.
What should you do when someone isn't responding to you when you are speaking to them?
a) keep asking the same question
b)say "excuse me" and ask the question again politely when they are ready
c)walk away
b
how do you react to difficult changes?
What is the benefit of setting up boundaries?
We feel better about ourself and are happier in our relationships, people have the responsibility to take care of their own behaviour, when we don't have good boundaries, both people are not benefiting in the long run.
what are some examples of conflict resolution skills?
Cooperation is the absence of conflict.
False. Cooperation is a process not an outcome. The absence of conflict could be boredom.
calmly let them know their words are bothering you, walk away from them and take a step back to take a deep breath
what does a good friend look like to you?
How can we be more present with our boundary setting?
3 guidelines to boundary setting are explored:
Tom and Jack are recent roomates who are having troubles understanding eachother. This could lead to a physical altercation. What should Tom and Jack do?
Debating controversial issues should not be encouraged because it is competitive.
false. Cooperative argumentation does not seek victory. You can debate controversial issues just for fun, not to win.
What are some possible consequences of looking into someones belongings when they are not there?
feelings of guilt, that person finding out and being upset, friendship struggles, mistrust
what is perception?
Perception acts as a lens in which we view reality. Our perceptions influence how we focus, process, remember, interpret, understand, and decide
What are intellectual boundaries?
Intellectual boundaries are the types of boundaries we set that relate to our thoughts and ideas. Things like how we respond to someone not respecting our ideas, how we communicate with others, when we discuss something vs. when we know it’s not a good time.
what type of conflict management is this? (collaborating, competing, avoiding, accommodating, or compromising.) Peter and Pat are working on a school project together, Pat is continually not doing what Peter has asked him.
Avoiding
violence is always the answer
false. violence is never the answer
If you know someone is feeling sad or down, what are some ways to help them?
ask whats wrong, ask if they need space, or what supports they need. Be an active listener.
Non-verbal cues are just as important as verbal. True or false
True, one might say they are fine but their non-verbal communication might say otherwise.
Values are the things that are most important to you. Ideally, your boundaries will reflect your values. For example, if you value family time, you might set strict boundaries at work. What are your most important values, and how do your boundaries reflect these values?