Communication Skills
Emotions
Conflict
Anger Control Model
Relaxation/Perspective
100
What are the two different ways you can communicate with someone?
Verbal and non-verbal communication
100
Name three emotions you could be feeling if you were in conflict with someone.
Aggressive, Angry, Enraged, Frustrated, Disgusted, Anxious, or Stubborn.
100
What is a conflict?

Conflict-an incompatibility or difference between two or more opinions or sides.

100
What is a trigger?
What sets you off?
100
What could trigger you to use perspective taking skills?
When you notice or think someone is trying to be difficult, inconsiderate, or rude when communicating with you.
200
Two ways you can show you are listening to someone with your words?
Summarizing what they have said, checking in, asking questions, holding off judgment.
200
Complete the sentence: Emotions affect the _______ that we do.

Emotions affect the actions that we do.

200
What are the four ways you can be an "angry bird."
Angry eyes, Cutting words, Throwing objects, and Body out of control.
200
What are the two types of triggers you can experiences?
Internal triggers and External triggers
200
Why is perspective taking helpful to use?
To see a situation from someone else's viewpoint, to put yourself in someone else's shoes is to attempt to understand how someone else is thinking or feeling.
300

Two ways that you can show you are listening to someone with your body?

Eye contact, body posture, head nod, or keeping quiet.

300
Name four triggers to anger.
Someone says you did something wrong, nags you,  tries to boss you around, threatens you, touches you, told you you can't do something, or says something about your friends or family.
300
How can being in conflict effect your body?
Headache, stomach ache, red face, sweating, fast heart rate, tense muscles, or fast breathing.
300
What are three ways you can reduce?
Listening to music, taking a walk, counting to ten, taking deep breathes.
300

Name five cool down strategies for being an angry bird.

Balloon breathing, take deep breathes, exercise, punch a pillow, talk to a friend, tell an adult, count to ten, play a game, go outside, or take a break.

400

What is a communication killer and name three examples of a communication killer?

Put downs, sarcasm, avoiding eye contact, changing the topic, ordering, lecturing, threatening, or dwelling on the past.

400

Name the five main categories of emotions that we feel.

Anger, Joy, Sadness, Disgust, and Fear
400
Name three conflict resolution styles.

Win/Win, Slash and Burn, Win at all cost, or Avoider.

400
If you react what are three things to you could hurt either physically or verbally?
Yourself, Others, and Property.
400
How does medication effect your body?

Can help slow your breathing, increase blood flow to brain and muscles, or strengthen neuro connections in the brain.

500

If you read the sentence, "I didn't say you were stupid" and you emphasize the word say what meaning might you want to get across.

That you might not have said they were stupid but you might have written it or thought it.

500
In the "thought triangle" you have actions, thoughts, and feelings. What is the order of the "thought triangle?"

Thoughts affect your feelings which affect your actions.

500
How can conflict be a good thing?
You can make changes so a problem does not occur again or growth is made. 
500
What are the four steps to the anger control model?
1. Triggers 2. Cues/Emotions 3. React 4. Reduce
500
What are the steps to the DECIDE model?
Define the problem, Explore all possible options, Consider the consequences, Identify the value, Do it!, Evaluate the outcome.
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