Active Listening
Fully concentrating on what a person is saying, understanding them, and responding to them.
What is effective communication?
Verbal and non-verbal signals that provide information about a person's feelings, intentions, and reactions during an interaction
What are social cues?
The process of finding peaceful, mutually agreeable solutions to disagreements by understanding different perspectives and fostering collaboration.
What is conflict resolution?
What does a person's face look like when they're feeling shy?
What is looking down, eyes averted, slight blush?
Looking directly at the person when they are speaking.
What is making direct eye contact?
Passive, Aggressive, Assertive
What are the main communication styles?
This describes how you stand, move, or gesture to communicate without words
What is body language?
Competing, Compromising, Collaborating, Accommodating, Avoiding
What are the different conflict resolution styles?
How can you tell that someone you are talking to is bored?
What is not looking, not responding, changing the topic
Eye Contact and Body Language
This communication style tries to "win" or "bully"
What is aggressive communication?
If a friend turns away when you go for a hug, their body language might be telling you they feel _________
What is uncomfortable/shy/not wanting a hug?
This style is symbolized by a shark and says, "My way or the highway. I win/you lose."
What is competing?
Name a social cue that would tell someone you are upset?
What is crying, frowning, crossing arms, looking away
Distractions (looking at the clock), planning responses ahead of time
What are barriers to active listening?
This style uses "I" statements to express feelings without blame?
What is assertive communication?
This type of quiet often arises when people are getting to know each one another, requiring a good conversation starter. It can also arise when someone someone is uncomfortable.
What is awkward silence?
This style is symbolized by a turtle and says, "I lose, you lose."
What is avoiding?
If my friend is talking and I have something to say that's important what should I do?
What is waiting until it's your turn to speak or they are done talking.
Using brief sounds or phrases like "uh-huh," "I see," or "tell me more".
This communication style gives in to avoid conflict?
What is passive communication?
This person often controls the topic and direction of the conversation. They talk the entire time, not letting the other person speak.
What is dominating a conversation?
This style is symbolized by an owl and says, "I win, you win."
What is collaborating?
Leo stomped off after an argument; his body language signals anger or frustration, but what might he actually be feeling?
What is sadness/hurt/disappointment?