Communication Skills
How can you start a conversation with someone new in the group room or on your unit?
You could say, “Hi, I’m [Your Name]. Mind if I join you?” or ask something simple like, “How’s your day going?”
What can you do if someone says something that upsets you?
Take a deep breath, count to five, and walk away if needed. Later, talk to staff or a therapist about it.
What does a healthy friendship look like in the hospital setting?
Mutual respect, boundaries, and support without pressure or judgment.
What’s a good first step when there’s a misunderstanding with a peer?
Ask calmly, “Can we talk about what happened?” and be open to listening.
What does personal space mean, and why is it important?
It’s the physical and emotional distance we all need. Respecting space shows care and helps others feel safe.
What should you do if someone doesn’t respond when you speak to them?
Respect their space. Say, “That’s okay,” and give them time. Not everyone feels ready to talk.
How can you let someone know you need space without hurting their feelings?
Try saying, “I appreciate you, but I need some quiet time right now.”
How do you know if someone is a safe person to talk to?
They respect your boundaries, keep things confidential, and make you feel heard.
How can you tell if a conflict is getting too intense?
If voices are raised, people are pacing, or emotions feel out of control, it’s time to pause and ask for staff help.
How can you tell if you’re oversharing in a conversation?
If you feel exposed afterward or the other person seems uncomfortable, it may be too much too soon.
What is active listening, and why is it important?
Active listening means making eye contact, nodding, and repeating back what you heard. It helps others feel understood and builds trust.
What’s a healthy way to express frustration during a group discussion?
Use “I” statements, like “I feel frustrated when I don’t get a chance to speak.”
What can you do if someone tries to get too close or personal too fast?
Set a boundary by saying, “I’d rather take things slow and keep things friendly for now.”
What can you say to help de-escalate a tense situation?
Use calming words like, “Let’s take a minute,” or “I don’t want to fight.”
Why is it important not to try to "fix" others in the hospital?
Everyone is on their own healing journey. It’s more supportive to listen than to give advice unless asked.
How can you express yourself if you feel overwhelmed or confused during a conversation?
Say something like, “I’m feeling a bit overwhelmed. Can we pause or come back to this later?”
What should you do if you're feeling triggered during social interaction?
Tell staff or someone you trust. Use grounding techniques, like naming five things you see or touching something nearby.
Is it okay to say “no” to someone asking to spend time with you?
Absolutely. Saying “no” is a way to take care of your mental health.
What should you do if someone keeps involving you in drama?
Be clear and assertive: “I don’t want to be part of this. I’m focusing on my own healing.”
How can you check in with yourself after a social interaction?
Ask yourself: “Did I feel safe? Did I respect my own needs? Do I feel drained or okay?”
What’s a respectful way to end a conversation you’re no longer comfortable with?
You can say, “I need a break now, but thank you for talking with me,” and walk away calmly.
How can you recognize when someone else might be having a hard time emotionally?
Look for body language changes, like silence, fidgeting, or tears. Offer gentle support or alert staff if needed.
What are signs that someone may not be respecting your boundaries?
If they pressure you, don’t listen when you say “no,” or try to control your time or emotions.
Why is it helpful to talk with staff about conflicts instead of handling them alone?
Staff can guide conversations and keep everyone safe emotionally and physically.
What’s a kind way to support someone without becoming overwhelmed yourself?
Be there with kind words, but know it’s okay to say, “I care about you, but I need to take care of myself too.”