Etiquette/
Behavior
Behavior
How can you show you're listening during a conversation?
Making eye contact, nodding, asking follow up questions, etc.
What is active listening?
Giving your full attention to a speaker, understanding their message, and responding thoughtfully.
What is emotional intelligence?
The ability to recognize, understand, and manage emotions in yourself and others.
Why is it important to stay calm during a disagreement?
To think rationally and maintain respect.
Name one way to build rapport with someone new.
Find common ground or show genuine interest.
Why is it important to respect personal space?
It helps foster trust, reduce anxiety, maintain healthy relationships, helps create a comfortable environment for everyone
Why is tone important in communication?
It affects how your message is interpreted.
How can you practice self-awareness?
Journaling, reflecting on reactions, or asking for feedback.
Name one technique to de-escalate tension.
Use a calm tone, take deep breaths, or step away briefly, etc.
How can you support a friend who is going through a tough time?
We listen and we don't judge, offering help if needed
True or False. You should always interrupt if you have a really important point to make.
False.
Why is body language important during communication?
It complements verbal cues, conveys emotions, can indicate underlying feelings or intentions, build connection
What is empathy?
Understanding and sharing someone else’s feelings.
What is compromise?
An agreement reached by both parties making concessions to settle a dispute or disagreement.
How can you show respect in a conversation?
By listening actively, not interrupting, and acknowledging opinions.
What is professionalism important in placement interviews and in job settings. Why is it important?
Definition: Behaving responsibly and being respectful
Important: creates good first impressions, shows effective communication and interest
What’s the difference between being assertive and aggressive in communication?
Assertive communication involves expressing yourself clearly and respectfully, while aggressive communication prioritizes your own needs without regard for others.
Why is self-regulation important in stressful situations?
It helps you respond calmly and make better decisions.
What is a healthy way to handle disagreements?
Listen to understand, express your feelings respectfully, and find a compromise
What are interpersonal skills?
Also known as "people skills", are the abilities individuals use to communicate, interact, and work effectively with others.
What does it mean to “read the room”?
Paying attention to others’ body language, mood, and tone to respond appropriately
Name two barriers to effective communication.
Distractions, assumptions, poor listening, etc.
What is one healthy way to cope with overwhelming emotions?
Taking deep breathing, journaling, going for a walk, talking to someone you trust, etc.
What does “seek to understand before being understood” mean?
Listen to the other person before making your point.
What are personal boundaries, and why are they important?
Limits you set to protect your emotional well-being and they ensure respectful interactions