Communication
How can you tell someone is an active listener?
The are making eye contact, repeating what you say, understanding
Which band sings the song "Bohemian Rhapsody"?
Queen
What does someone who is not listening do?
Being distracted or slouched or looking around
Bike flying to the moon
E.T
What is the first step in conflict resolution?
Cooling off -- self regulation
What kind of relationships can be strengthened by good communication?
All relationships
Who sings the song that goes, "don't worry about a thing"
Bob Marley
Eye contact, nodding, responding
"Off with their heads!"
Alice in Wonderland
Second step in conflict resolution?
Listen
True of False: Communication is a two-way street.
True. One way as the communicator and one way as the recipient
"Billie Jean is not my lover
She's just a girl who claims that I am the one
But the kid is not my son
She says I am the one, but the kid is not my son"
Michael Jackson
What is listening?
Listening is the ability to accurately receive and interpret messages in the communication process
Say his name 3x and he will appear
Beetlejuice
3rd step
Take accountability
How can poor communication skills effect your life?
Poor communication skills can negatively effect professional and personal relationships, making it difficult to understand others and be understood.
Who sings "La Vie En Rose.”
Louis Armstrong
Why do we listen?
To learn, enjoy, understand
Jackie Chan & Chris Tucker
Rush Hour
4th step
brainstorm solutions
What are two ways of improving communication?
Self-awareness & self-reflection
"Thunder only happens when it's raining
Players only love you when they're playing
Say women they will come and they will go
When the rain washes you clean, you'll know, you'll know"
Fleetwood Mac, "dreams"
How can you show someone you are listening and paying attention?
Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly. Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Avoid being distracted by environmental factors. For example, side conversations. "Listen" to the speaker's body language
"I'll be back"
Terminator
5th step
Choose a solution