Visual pieces of information that indicate how someone might be feeling.
What is Physical Cues
100
How our perception of a situation is influenced by our values, beliefs and experiences
What is Personal Lens?
100
General statements made about members of a group.
What is Generalizations?
100
To take a problem-solving approach to conflict
What is work it out?
200
Facial expressions that do not display the complete set of cues for a given emotion.
What is Micro-expressions?
200
A problem that involves two or more people.
What is interpersonal problem?
200
To pre-judge others based on labels and/or on stereotypes or behavior and attributes.
What is Prejudice?
200
Being forthright without being aggressive
What is assertive?
300
Details of a social situation that provide information on how someone might be feeling
What is Situational Cues
300
Attributing (attaching) a negative characteristic to someone or assuming that the person has negative intentions
What is Negative Attribution?
300
Being discounted (or ignored) because of being different from the norm.
What is Marginalization?
300
To be forceful / hostile
What is aggressive?
400
Looking down on, finding deserving of scorn
What is Contempt
400
When two people agree on what the " problem" is.
What is a joint problem statement?
400
Applying names to a group of individuals based on perceived characteristics.
What is Labeling?
400
Being submissive: acted upon rather than acting.
What is Passive?
500
The ability to pick up cues as to what might be going on in a social situation: being aware of others' thoughts, feelings, needs, and attitudes; also known as social awareness
What is Social Radar
500
A tendency to ascribe negative characteristics to other people or assume they have negative intentions.
What is negative attributional bias?
500
Assigning general characteristics and behaviors to all or most members of a group.