Internet Explorer versions 7 and 8 (when used in "compatibility" mode).
What browsers are supported for use with ETO software?
100
The Advanced Support and Training Manager.
Who is Caitlin Smith?
100
Free 1:1 assistance for fully trained ETO Administrators
What is Advanced Support?
100
The Executive Chairman and Founder of Social Solutions
Who is Steve Butz?
100
This animal is capable of drinking 30 gallons of water in ten minutes.
What is a camel?
200
The three core features that most all ETO Software sites include.
What are Demographics, Assessments and Points of Service (Efforts)?
200
You can check here to sign up for a free or paid training or to scheduled an Advanced Support session.
What is the Training Calendar?
200
Monday-Thursday 8am-8pm (ET)
Friday 8am-6pm (ET)
What are the hours of operation for Customer Support?
200
This foundation seeks to pay great social service professionals great pay for great work through a competitive award process held annually.
What is the Superstar Foundation?
200
This feature is used to track activities and services provided, basically any time spent by staff with the target population.
What are "Points of Service (Efforts)"?
300
This user role can supervise staff work through ETO using the multiple management features below Program Administration on the Navigation Bar and can build Point of Service elements.
What is a Program Manager?
300
This training is meant to help Administrators who are in the implementation process or have just gone live, Administrators who are new hires at organizations that have ETO and Administrators who were never formally trained.
What is ETO Administrator Orientation?
300
The Director of Customer Support and the first female Social Solutions employee.
Who is Emily Megnin?
300
The Social Solutions website filled with customer discussions, blogs, and news related to performance management and human services.
What is the ETO Online Community?
300
Baltimore is home of Social Solutions and the Baltimore Orioles. This retired Orioles shortstop and third baseman holds the consecutive game streak of 2632 games.
Who is Cal Ripken Jr.?
400
This feature allows users to create new and disable old programs.
What is "Manage Programs"?
400
You can learn how to build and make additional modifications to your home pages by watching this recorded training?
What is "Simplify the User Experience"?
400
S1-Red Hot
S2-Immediate
S3-Major
S4-Minor
What are the 4 levels of severity for bugs?
400
This process engages active monitoring of key benchmarks to understand what services are working, what services require improvement, and making ongoing adjustments accordingly.
What is Performance Management?
400
This famous writer died of unknown causes in Baltimore in 1849 and is buried at Westminster Hall and Burial Grounds. A mysterious tradition began on the 100th anniversary of his death in 1949 when a black-cloaked figure left a bottle of cognac and three roses on his burial marker. This tradition has continued every year since.
Who is Edgar Allan Poe?
500
Characteristics of Entities that are not expected to change as a result of service.
What are Attributes?
500
This 8 hour introductory reporting training occurs 1-5pm Eastern time over the course of 2 consecutive days. This class is intended to provide a foundation for using basic aspects of our most robust reporting package.
What is ETO Results Orientation?
500
More than 94% of these are resolved in the first 15 minutes of the first call.
What are Customer Support Cases?
500
During this phase, our consultants review an organization’s existing processes, programs, data gathering needs, reporting needs, and goals.
What is the Discovery phase (of the implementation process)?
500
This Paul Tough book is an inspired portrait not only of Geoffrey Canada and the Harlem Children's Zone but of the parents and children in Harlem who are struggling to better their lives, often against great odds.
What is "Whatever it Takes (Geoffrey Canada's Quest to Change Harlem and America )"?