A one page synopsis of a complete program which covers all aspects of service delivery.
What is a Program Structure and Logic Model
100
A process by which an individual influences a group of individuals to achieve common goals
What is leadership.
100
This four letter acronym describes a process for organizations to examine their external environment and plan.
What is a SWOT analysis (strengths, weaknesses, opportunities, threats)
100
This model of non profit management arose in the manufacturing world and relies on employees who form quality circles or teams to set and maintain standards.
What is TQM or Total Quality Management
100
Two of seven types of power which motivate employees
What is coercive, legitimate or positional, expert, reward, referent, information or connection
200
Includes all the resources (staff and otherwise) as well as program activities necessary to deliver a program.
What are inputs.
200
This theory, by Max Weber, outlines the importance of structuring organizations through authority, legal mandate and rational criteria.
What is bureaucratic theory
200
It includes both Process (actions taken to exert influence); and an Outcome (ability to pressure or persuade others)
What is power
200
This form of management focuses on management partnerships and on forming and maintaining good interpersonal relationships rather than traditional hierarchical approaches.
What is Feminist Management
200
Five stages of team formation
What are forming, storming, norming, performing, adjourning.
300
The number of group sessions, or number of participants, or number of clients seen in a year are examples of this.
What are outputs.
300
“Managers are people who..."
What is do things right
300
Type of evaluation completed at the end of a program or process
What is summative
300
This theory of human relations saw workers classified into two categories depending on how hardworking trustworthy they are and the level of control needed to manage their work.
What is McGregor's Theory X and Theory Y
300
A belief in one’s capacities to organize and execute the courses of action required to produce given attainments.
What is self efficacy
400
The result of the intervention or program in which funders are most interested.
What is the outcome.
400
Mahatma Ghandi and Martin Luther King might be described as this type of leader
Charismatic
400
Two groups not normally included in the make up of Boards except in empowered organizations.
What are clients and employees
400
a process whereby persons who belong to a stigmatized social category throughout their lives can be assisted to develop and increase skills in the exercise of interpersonal influence and the performance of valued social roles
What is empowerment
400
Administrative Decision Making, Improvement of Current Programs, Accountability, Building Increased Support,
Acquiring Knowledge Regarding Service Method are reasons for undertaking this
What is evaluation.
500
Captures in a brief statement what the organization is trying to achieve.
What is vision or mission statement
500
Leaders are people who do ...
What is the right thing
500
Two ways that not for profit agencies are funded
What is government funding, foundations, fees, contributions and planned giving, commercial ventures
500
Traditional patterns of service delivery historically used by organizations that represent the interest of the dominant culture
Practices are oriented towards the assimilation of marginalized staff and clients
What are ethnocentric practices
500
It’s the first virtue of social institutions and usually conceived as “fairness”