Engagement & Rapport
This is the first phase of case management, where the worker builds trust and begins the helping relationship.
What is engagement?
This process involves gathering information about a client’s needs, strengths, and challenges.
What is assessment?
Goals should be Specific, Measurable, Achievable, Relevant, and Time-bound—also known as this acronym.
What is SMART?
Social workers must protect this private client information.
What is confidentiality?
Case notes should be clear, concise, and this—based on observable facts.
What is objective?
Using empathy, warmth, and genuineness helps build this with clients.
What is rapport?
In strengths-based practice, the worker identifies these positive abilities and resources in the client.
What are strengths?
The smaller steps taken to achieve a larger goal are called these.
What are objectives?
Before sharing client information, the worker typically needs this.
What is informed consent / a release of information?
DAP notes stand for Data, Assessment, and this.
What is Plan?
This communication skill involves fully focusing on the client, reflecting, and responding thoughtfully.
What is active listening?
Housing, employment, and access to healthcare are examples of these factors related to health.
What are social determinants of health?
This planning process is completed collaboratively with the client to identify goals and services.
What is care planning or service planning?
Accepting expensive gifts from a client may violate these.
What are professional boundaries?
Helping clients access needed services and resources is called this.
What is advocacy or referral?
A worker saying, “It sounds like you’re feeling overwhelmed,” is an example of this skill.
What is reflection or validation?
A client’s family, community supports, and spiritual resources are examples of this.
A goal such as “Client will improve life” is problematic because it lacks this SMART element.
What is measurability / specificity?
When a worker has both a professional and personal relationship with a client, it is called this.
What is a dual relationship?
This type of documentation error includes subjective language such as “client was lazy.”
What is biased / judgmental?
This occurs when a worker becomes overly emotionally involved with a client, blurring professional lines.
What is boundary crossing / boundary issues?
Assessing for danger to self or others is part of this type of assessment.
What is a risk assessment?
In client-centered planning, who should have the primary voice in goal development?
Who is the client?
The professional code guiding social work ethics is this NASW document.
What is the NASW Code of Ethics?
Speaking up to reduce barriers in systems on behalf of clients is known as this type of advocacy.
What is systems advocacy or macro advocacy?