Engagement Skills
A way to communicate without using language
What are non-verbal cues?
A formal professional relationship that promotes the development of responsibility, skill, knowledge, attitudes, and ethical standards in the practice of social work
What is supervision?
An ethical requirement for social workers to respect the privacy of their clients and only disclose client information when necessary
What is confidentiality?
The familiar struggle to resolve the relationship with a nurturing and demanding figure who is both a personal symbol and a representative of a powerful institution
What is the authority theme?
The ability to understand and share the feelings of another
What is empathy?
An opening statement by the social worker that describes the general purpose of the encounter (and/or services/agency) and provides some idea of how the social worker can help
What is clarifying the worker's role and purpose?
("Elevator pitch")
The ethical limits that define the level of access and interaction between a social worker and their client.
What are boundaries?
A seven-step process for social workers to navigate ethical dilemmas
What is the ethical decision-making framework?
The ability to work effectively with people from different cultures, languages, races, ethnicities, religions, and other backgrounds
What is cultural competency?
A professional who promotes social change and the belief that all people should have equal rights, opportunities, and treatment.
What is a social justice oriented social worker?
A process that involved the worker’s effort to get in touch with potential feelings and concerns that the client may bring to the helping encounter
What is "tuning-in"?
It's an important part of the end of the therapeutic process and is usually planned for during the initial phase of intervention
What is termination?
A technique that should be used sparingly and thoughtfully in which a social worker shares personal information with a client
What is self-disclosure?
A natural tendency to favor or oppose a person, group, idea, or object in a way that is unfair or prejudicial. Can be implicit or explicit, and they can affect social workers' interactions, decisions, and judgments.
What is bias?
A combination of knowledge, skills, values, and critical thinking that social workers use to practice ethically and effectively
What is competence?
Actively seeking and acting on input from clients to improve practice
What is reaching for feedback?
This approach is based on the idea that people have the capacity for resilience, courage, and ingenuity, and that they should be empowered to use their strengths to overcome challenges
What is strengths-based practice?
A legal and ethical concept in social work that requires social workers to obtain a client's permission before sharing information, conducting interventions, or allowing participation in treatment or research.
What is informed consent?
Client presentation that can also be reviewed as ambivalence, and can be expressed passively (an apathetic response during the interview) or actively (open hostility)
What is client "resistance"?
The ability to act in a trustworthy and responsible manner, and to uphold the profession's values and ethical standards.
What is integrity?
The practice of combining personal characteristics and experiences with professional skills, knowledge, and values to enhance a client's well-being.
What is the use of self?
Providing a safe and non-judgmental space for clients to discuss sensitive topics that are often considered socially unacceptable or uncomfortable to talk about
What is supporting clients in taboo areas?
A core ethical principle that every individual, regardless of their circumstances or background, deserves to be treated with respect and value, acknowledging their inherent human worth and right to self-determination
What is the "Dignity and Worth of a Person"?
A clinical approach that focuses on diagnosing and treating individual disorders that may overlook the impact of social or geographical environments.
What is the traditional medical model?
Some examples of this might include: Journaling, Supervision, Peer consultation, Analyzing personal feelings about a case or situation, and Reflecting on negative comments from a supervisor
What is a self-reflective social worker?