These are procedures by which tasks are accomplished
What is a technique?
100
This intervention strengthens the relationship and often occurs spontaneously in an interaction
What is humor?
100
This type of question focuses on a specific aspect of a situation and can be answered in a few words, often "yes" or "no"
What is a closed question?
100
This type of nonverbal communication can be misinterpreted, is surrounded by cultural taboos, and can be used to express empathy and support
What is touch?
100
This phase of the interview relies on both client biopsychosocial history and the worker’s background, and it includes scheduling, planning, and establishing a relationship
What is the introductory phase?
200
This technique brings vague communication into sharper focus, increases specificity, and checks an interviewer's understanding of what a client is saying or feeling
What is clarification?
200
This technique is a selective condensation of what has transpired in the interview that should be done periodically
What is summarizing?
200
This type of question involves phrasing words in a way that the interviewee is likely to answer in a specific manner
What is the leading/suggestive question?
200
Intensity, stress, voice quality, inflection, pitch, velocity, and articulation are all elements of this auditory channel of communication that deals with the nonverbal aspects of speech
What is paralinguistics?
200
Preparation for this phase of the interview begins at its start
What is termination?
300
Purposes of this technique including modeling coping strategies and normalizing a client’s experiences
What is self-disclosure?
300
This technique can be influenced by culture and can be used to control a situation
What is silence?
300
This type of error in questioning occurs when the interviewer is unclear in what they want to ask
What is the garbled/ambiguous question?
300
Running late, managing time, and scheduling are all examples of this form of nonverbal communication
What is chronomics?
300
Attending behaviors, minimal encouragements, and transitions are all aspects of this phase of the interview, which aims to analyze the client's situation further
What is the problem-solving phase?
400
This technique should be used infrequently, provided after rapport is built, and should be applied only when the client is motivated to receive it
What is sharing information?
400
This technique is noncoercive but directional
What is advice?
400
Responsibility, level of abstraction, antecedents, and differentiation are all important elements of this
What is questioning?
400
This type of communication involves the language of objects, and is primarily visual
What is artifactual communication?
400
This phase of the interview involves implementing problem-solving interventions and asking questions
What is the developmental phase?
500
This issue can arise in the social work interview when a client asks questions of the interviewer, and should be avoided as much as possible
What is boundary-crossing?
500
These techniques can lead the client to attempt to please the social worker or can make a client feel disrespected if overused
What are support and reassurance?
500
Completion, clarity, and reaction are types of these
What are probes/probing questions?
500
The language of distance and the study of body language are these two forms of nonverbal communication
What are proxemics and kinesics?
500
This segment of the interview is the interviewer's sole responsibility