Talking & Listening: The Basic Interpersonal Skills
In the context of professional social work, _____ involves factual knowledge of cultural similarities and differences among those involved in an exchange.
A. attribution
B. rankism
C. cross-cultural empathy
D. intellectual understanding
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INTELLECTUAL UNDERSTANDING
“_____ aims to reveal multiple identities, exposing the different types of discrimination and disadvantage that occur as a consequence of the combination of identities”
A. Social conditioning
B. Functional analysis
C. Intersectional analysis
D. Preparatory exploring
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INTERSECTIONAL ANALYSIS
Which of the following social work values refers to social workers’ respect for the inherent value of the persons with
whom they work?
a. Access to resources
b. Dignity and worth
c. Interpersonal relationships
d. Integrity
DIGNITY AND WORTH OF A PERSON
In the context of verbal following, skills in following have been related to:
a. goal setting.
b. treatment outcomes.
c. successful interrogations.
d. client continuance.
CLIENT CONTINUANCE
In the context of social work, exploring a situation involves:
A. exploring how often episodes of an issue occur.
B. examining current and, when applicable, past circumstances.
C. encouraging clients to explore aspects of themselves as individual human beings.
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D. the thinking, feeling, and doing aspects of clients’ experiences.
EXAMINING CURRENT AND, WHEN APPLICABLE, PAST CIRCUMSTANCES.
_____ is the awareness, knowledge, understanding, sensitivity, and skill needed to conduct and complete
professional activities effectively with people of diverse cultural backgrounds and ethnic affiliations.
A. Prioritarian fairness
B. A sufficientarian standard
C. An egalitarian consideration
D. Cultural competence
CULTURAL COMPETENCE
In the context of diversity and accepting others, social workers should manifest an attitude of
_____, which refers to an attitude of deep respect or awe and humility in the presence of another.
A. flexibility
B. reverence
C. fairness
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D. tolerance
REVERENCE
Which of the following is one of the cardinal values of the social work profession?
a. Transference
b. Integrity
c. Self-determination
d. Self-esteem
INTEGRITY
In the context of furthering responses, _____ signal the social worker’s attentiveness and encourage the client to
continue verbalizing.
a. minimal prompts
b. interrogative statements
c. timely interruptions
d. accent responses
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MINIMAL PROMPTS
Which of the following statements is true of genograms?
A. In genograms, squares are used to represent females and circles are used to identify males.
B. They are typically used to develop views about environmental phenomena.
C. In genograms, a line extended downward from a relationship bracket line indicates an
uncommitted relationship.
D. They help to increase awareness and understanding of how families influence their members.
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THEY HELP TO INCREASE AWARENESS AND UNDERSTANDING OF HOW FAMILIES INFLUENCE THEIR MEMBERS.
Active listening involves all of the following steps EXCEPT:
A. inviting
B. listening
C. repeating
D. reflecting
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REPEATING
_____ is “an opinion about an individual, group, or phenomenon that is developed without proof
or systematic evidence”
A. Malfeasance
B. Multiplicity
C. Prejudice
D. Misfeasance
PREJUDICE
_____ refers to the dynamic when a client consciously or unconsciously associates the social worker with past
experiences in such a way that perceptions and interactions with the social worker are affected.
a. Competence
b. Paternalistic beneficence
c. Transference
d. Nonpossessive warmth
TRANSFERENCE
In the context of maintaining psychological contact with clients and exploring their problems, _____ emphasize the
cognitive aspects of client messages, such as situations, ideas, objects, or persons.
a. reflections of content
b. reflections with a twist
c. accent responses
d. closed-ended responses
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REFLECTIONS OF CONTENT
During the exploration process, a social worker should:
A. avoid asking open-ended questions.
B. ask multiple questions one after the other.
C. intersperse his or her questions with active-listening responses.
D. use leading or suggestive questions to encourage people to express themselves expansively.
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INTERSPERSE HIS OR HER QUESTIONS WITH ACTIVE-LISTENING RESPONSES
_____ is a form of communication through which we clearly demonstrate that we are seriously attempting
to understand what others express.
A. Referencing
B. Active listening
C. Selective listening
D. Partializing
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ACTIVE LISTENING
_____ is a special right, advantage, or immunity granted or available only to a particular person or
group of people.
A. An attribution bias
B. Prejudice
C. Self-efficacy
D. Privilege
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PRIVILEGE
Linda is an 80-year-old woman living with her daughter. She recently broke her hip. Her doctor wants to refer her to a rehabilitation facility but Linda refuses to go. She is referred to a social worker who is trying to make arrangements for
her to be treated at home. By facilitating her treatment at home, the social worker is upholding the client’s right to _____.
a. self-determination
b. competence
c. risk management
d. paternalism
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SELF-DETERMINATION
_____ invite expanded expression and leave a client free to express what seems most relevant and important to him or
her.
a. Convergent questions
b. Open-ended questions
c. Closed-ended questions
d. Embedded questions
OPEN-ENDED QUESTIONS
_____ is the most complete form of active listening.
A. Reflecting feelings and meaning
B. Partializing
C. Seeking clarification
D. Looking for assets and social supports
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REFLECTING FEELINGS AND MEANING
_____ is a form of listening that involves some talking.
A. Expressing
B. Encouraging
C. Remembering
D. Questioning
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ENCOURAGING
_____ involves the “treatment of people based on identifiable characteristics such as race, gender,
religion, or ethnicity”
A. Discrimination
B. An attribution bias
C. Privilege
D. A logical fallacy
DISCRIMINATION
_____ refers to a social worker’s responsibility to respect clients’ privacy, to gather information only for the purpose
of providing effective services, and to disclose information only with clients’ consent.
a. Confidentiality
b. Supervision
c. Paternalism
d. Transference
CONFIDENTIALITY
Closed-ended questions are used chiefly to:
a. explore feelings.
b. seek concreteness of information.
c. facilitate discussion.
d. elicit essential factual information.
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ELICIT ESSENTIAL FACTUAL INFORMATION
The _____ skill helps you and clients to maintain a sense of coherence by exploring smaller, more
manageable units of information one at a time.
A. empathizing
B. partializing
C. active-listening
D. questioning
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PARTIALIZING