Tours
Where do guests park for tours?
Lot N unless otherwise specified
What does Ops use to look for available event spaces?
VenueOps
What times are group tours?
15s and 45s unless previously arranged
How much notice is too much notice for an event?
No such thing
When is your group tour due in the groups daily schedule google doc?
Thursday the week before the tour
Any time a guest participates in a tour activity, what do they need?
A waiver
How do you ensure that the Operations Team has all important information/requests/special needs related to your group or private event?
Communicate, Communicate, Over Communicate!!!
When do tickets need to be scanned for a tour and how often?
Day of tour and every tour
During an event the lights go out.... what do you do?
Who does Ops need to contact to secure a cabana for a private event/tour with food and field access?
Catering, Field & Turf/Ops, Clubs, Programing, and Housekeeping
For a private event, if you are requesting tours that last 30 minutes for 100 people with start times from 6:00pm-7:00pm, how is staffing determined?
Staffing will be different from normal tours and will need to be determined based upon operational needs and the event itself
Who has the cutest baby and what is his name?
Chris, Leo