service characteristics
service blueprinting
customer participation and co-creation
100
Distinguishing features of a service.
What do you understand by service characteristics ?
100
is is a technique used for service innovation.
What is service blueprinting?
100
economic, relational and enjoyment values.
Customer participation has positive effects on ?
200
Intangibility, Inseparability, Perishability, and Variability.
What is are the four main service characteristics ?
200
six steps
The process of structuring a blueprint involves ?
200
customer satisfaction and then customer loyalty.
Co-created values have positive effects on ?
300
service that cannot be stored for a future.
What is Perishability service?
300
Lynn Shostack
Who described the service blueprinting?
400
Heterogeneity, Lack of ownership and nature of demand.
what are the others 3 characteristics of service ?
400
Customer Actions, Frontstage (Visible Contact Employee) Actions, Backstage (Invisible Contact Employee) Actions, Support Processes, Physical Evidence
what are the area of service blueprinting ?
400
customer satisfaction.
System satisfaction is positively related to ?
500
Tangible and intangible
What is the different between service and product followed by characteristics.
500
Picturing the actions of the contact employee (onstage and backstage), and/or technology actions.
one process of Building a blueprint .
500
Air passengers using online check-in system.
what can be examined on Customer participation and value co-creation?
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