INQUIRY CONVERSATIONS
SERVICE ORDERS
MISC conversations
ACCESS Information
PF Keys / MISC
100
METER READ HISTORY
What is IQMR
100
conversation used to schedule Service orders
What is RSMT
100
Gossip screen in CRS to view the story in more detail
What is AHSA
100
view and update owner information
What is ASOI and or (IQPR)
100
PF keys used to Split your screen and SWAP back and fourth
What is PF14 and PF 21
200
TO VIEW NOTES ON THE ACCOUNTS
What is IQCN
200
3 digit codes used to Cancel, Issue and Override service orders
What is CAN, ISS and OVR
200
Conversation used to Update Meter Access Information. Like behind stairs or outside or in basement
What is ASMA
200
Conversation to Add or update Access Controllers information
What is CATA
200
PF keys used to process and how many times do you process it
What is PF16 (2x)
300
Conversation used to Identify the Curve Valve - FFW (feet from front way)and the Dist RLBL (Right of the left building line) of the service line.
What is IQSL
300
"Comments" when issuing a service order without having an access controller to schedule an appointment with
What is BLIND appointment
300
Conversation used to record call results
What is CALL
300
(2) conversations used to search for an Access Controller to LOCK the meter
What is SRCH and IQCI
300
Conversation used to UNLOCK on RECORD a Pending appointment for a PrOS that failed to complete in CRS
What is ROUN
400
Conversation to display meter information details
What is IQMI
400
conversation used to CANCEL or CHANGE service order Information
What is PNDA
400
(2) Conversations used to view notes on the account and update notes on an Account
What is IQCN and ASCN
400
PF keys used to Walk the block
What is PF22 and PF23
400
4 digit (letters) code that shows a request was made to LOCK the meter using and ENSCAN LOCK in error
What is ENSLK
500
Conversation used to view cross streets for a premise and also displays owner details
What is IQPR
500
The code needed in order for a customer not to receive an IAC charge when scheduling an Appointment using RSMT
What is CNCH
500
Active tenant(s) at a premise and no ACTIVE tenants at a premise
What is Controlled and Uncontrolled
500
4 people we can call when seeking to identify and Access Controller to lock the meter or resolve Soft Off
What is HH/OWNER, ACTIVE customer, OCCUPANT , PROS
500
4 letters (code) that says the meter was UNLOCKED with an ENSCAN READ and the pending appointment did not complete and may need manual intervention
What is ENSUL
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