Communication
sounds, words, language and speaking
What is verbal communication
A good way start to solve a problem is to tell someone how you feel by using an "I" statement. True or False?
What is True?
You are working in a group for a project and one of the people in your group is not doing anything. What should you do?
-Clarify the problem
Knowing how to dress and act in a way that people will take you seriously is defined as what?
what is Professionalism
This is a key component to workplace ethics and behavior when employee is being honest and doing the right thing at all times
What is Integrity
text, email, blog, letters, journals are examples of
What is written communication
Being a ____thinker instead of a rigid thinker will help you think of more than one solution to a problem.
What is flexible thinker?
You are playing a game with some friends and you win. One of the players is really angry that you won and is not being a good sport about it. What should you do?
-Choose the best option
When someone is finished with their work and asks for more work or does extra work on their own... that is called
Initiative Exceeds expectations
A vital aspect of the workplace is working well with others. That includes everyone from colleagues, to supervisors to customers
What is Teamwork
television, maps, photos, videos, charts, and graphs are examples of
What is visual communication
An example of someone you can ask if you need help solving a problem.
What is good friend, teacher, staff person, or trusted adult?
You are working on a project with a partner and you both want to do the first part. What should you do?
-Consider the options
When someone gets the assignment, takes the time to repeat what was said then completes the task ..it proves that person was......
Listening / paying attention to details
What is Ethics is the basic concepts and fundamental principles of decent human conduct.
What is the definition of ethics?
physical ways of communication, like, tone of the voice, touch, smell and body motion.
What is non-verbal communication
Identifying the _____ of the problem (for example whether it is small, medium, or big) is a step in solving the problem.
What is size of the problem?
It is your turn to discuss the book that you are reading with the whole class and another classmate keeps interrupting you. It makes you feel angry. What should you do?
-Choose the best option
When you greet someone with a smile, firm handshake and say "thank you" or "you're Welcome" That is........
Good Customer service (Professionalism)
Taking responsibility for your actions when it comes to workplace ethics and behavior.
What is Accountability
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
What is communication
An example of an "I feel" statement is: I feel ____when you interrupt me when I am talking. I'd like you to wait until I am finished talking.
What is frustrated, mad, angry...?
You are playing a game that requires you to be divided up into teams of 2. You don't like the person you are teamed up with, but the teacher said you have to work together. What should you do?
-Consider the options
When someone is organized, has taken time to research, is professionally dressed and asks questions.. That person is..
Prepared
What are the 3 Elements of work ethics and behaviors?
•Dedication, •Integrity, •Accountability, •Collaboration, •Respect,