Definitions
Communication
means of sending or receiving information, such as telephone lines , computers, and person-to-person
John was working on a group project at work with 5 of his coworkers. The project was taking longer than expected because no one knew their role. John delegated tasks to each person so they could finish the project promptly.
Leadership
You will be successful in the workforce without have any soft skills?
False
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Organization
what are soft skills?
character traits or interpersonal aptitudes that affect your ability to work and interact with others.
Adaptability
means being able to change in order to become successful
When sorting through a case file that contained 350 pages Jean noticed on page 282 there was a missing signature at the bottom on the page.
Attention to Detail
There are some soft skills a person will have to develop over time?
True- name one
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time-management
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Interpersonal
Work ethic
Work ethic is the ability to follow through on tasks and duties in a timely, quality manner.
Kesha left home 3 hours early to spend time at the gym, avoid traffic, and get to work on time.
Time-Management
There are some soft skills that could result in you losing your job if they aren't done correctly?
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teamwork
Kayla remembered her boss saying she may need her to work early but could not remember the day and time. Kayla decided to show up everyday during her work early.
What soft skill should Kayla have used?
Communication
Problem-solving
the process of finding solutions to difficult or complex issues.
Positive-Attitude
Not asking questions is a barrier in effective communication
True
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Critical thinking
Being able to read on a 5th grade level in first grade is a soft skill.
False- Hard Skill
Creativity
help develop innovative solutions to problems
Jack, Jill, Paul, Jacob, Keith, and DaQuan completed a lengthy job assignment together.
Team-Work
Working without being told to do so, being self-motivated and showing up to work early to get task completed shows leadership.
False- Initiative
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creativity
teachable and measurable abilities, such as writing, reading, math or ability to use computer programs
Hard Skills