Teamwork & Collaboration
When group members share tasks and help each other to reach a common goal
Collaboration
What is verbal communication? Give one workplace example.
Speaking (e.g., explaining a task in a meeting)
What does “critical thinking” mean in the workplace? Give one simple example.
Using evidence and reason to make decisions; e.g., checking data before choosing a solution
Give one reason why being on time is part of professionalism.
It shows reliability and respect for others’ time
What does responsibility mean on a job? Give one short example.
Completing assigned tasks on time; e.g., turning in a report by the deadline
Name one clear behavior that helps a team build trust among its members
Meeting deadlines (or being reliable)
What is nonverbal communication? List two types of nonverbal cues people use.
Body language and facial expressions (also posture, eye contact)
How do you tell the difference between a fact and an opinion? Give one short example of each.
Fact is verifiable (e.g., “The shipment left on Monday”); opinion is belief (e.g., “The shipment was handled poorly”)
What is workplace etiquette? Provide one example of good etiquette.
Polite behavior and manners at work; e.g., greeting coworkers and not interrupting
Name one character trait that shows leadership and explain why.
Honesty — builds trust among team members
A group project is stuck because two members disagree about roles. Describe one respectful step a team member can take to move the team forward.
Arrange a calm meeting, listen to both views, and propose clear role assignments
Define active listening and name one technique you use when practicing it.
Focusing on speaker and paraphrasing; technique: paraphrase what you heard
Describe two steps you can take to solve a problem at work when you don’t immediately know the answer.
Gather information and ask coworkers/supervisor; test small solutions and evaluate results
Name two ways your appearance can affect first impressions at work.
Clothing neatness and hygiene (also posture and grooming)
Define “self-motivation” and give one example of how a worker can show it.
Driving oneself to complete tasks without supervision; e.g., setting and meeting personal deadlines
Explain why diversity can make a team stronger and give one specific example
Different perspectives lead to better ideas — e.g., one member researches while another presents, improving the final product
Explain the Platinum Rule and how it changes how you communicate with coworkers.
Treat others the way they want to be treated; adapt your communication style to their preferences
A supervisor asks you to choose between two suppliers. List three criteria you could use to make a fair decision.
Cost, quality, and delivery time (also reliability/reputation)
Explain why cell phone use during a meeting might be seen as unprofessional and give one acceptable alternative behavior.
It shows distraction; alternative: silence phone and take notes or step outside for urgent calls
Describe one conflict-resolution technique a leader can use when two employees disagree.
Use active listening to hear both sides, find common ground, and suggest compromise
Describe a strategy a team can use to evaluate its own performance after a project finishes. Include two concrete steps.
Hold a reflection meeting, collect feedback, list successes and improvements, set action items
A customer is upset about a late delivery. Write a short, polite statement (1–2 sentences) that acknowledges the problem and offers to help.
“I’m sorry your delivery was delayed. I’ll check the status now and let you know how we can fix this.”
A team must decide whether to change a process that will save time but might reduce quality slightly. Describe how you would weigh pros and cons and reach a recommendation.
Compare time saved vs quality loss, collect data, consult stakeholders, consider a pilot test
Describe a respectful, professional way to give feedback to a coworker about their appearance if it conflicts with workplace expectations.
Have a private conversation, mention specific concern, connect it to workplace standards, and offer solutions
You are leading a small project and one team member consistently misses deadlines. Draft a brief plan (3 steps) to address the issue while keeping the project on track.
(1) Privately discuss missed deadlines and reasons; (2) set clear expectations and offer support; (3) monitor progress and follow up with consequences if needed