Soft Skills
Phone Etiquette
Resumes
Communication
Interning
100
Positive attitude, team spirit, self-motivation, time management, sociability and business etiquette.
What are soft skills?
100
I text and surf the internet on my cell phone while I am at work.
What is inappropriate workplace behavior?
100
A document that captures your education, experience and skills.
What is a resume?
100
A firm handshake, eye-contact and a smile.
What is a professional way to greet someone?
100
A document where I track my hours and get my supervisor to sign weekly.
What is a log sheet?
200
I work well with others by supporting my colleagues as we try to reach goals set by the organization or company.
What is team work?
200
When answering the phone at my internship I state the name of the company and identify myself.
What is professional phone etiquette?
200
A statement explaining the type of role you are seeking.
What is an objective statement?
200
Stands for "carbon copy". Anyone you add to this field of a message receives a copy of that email when you send it.
What is Cc?
200
Arturo Munoz, Jessica Barrios or Leticia Ramirez
Who are your College and Career techs?
300
I smile, make eye contact, and can carry on a conversation with people.
What is sociability?
300
Write down the name of the caller, their telephone number, reason for their call and for who?
How to take a phone message?
300
A format for a computer document file that enables a document to be opened, read and printed on any computer using any word-processing program.
What is a PDF (portable document file)?
300
48 hours.
What is an appropriate time frame to call someone back?
300
The times and days you show up at your internship.
What is a schedule?
400
I wear appropriate clothes to my internship and make sure my hair clean and combed.
What is business etiquette?
400
Calmly and politely let the person know you will get someone on the phone who can assist them.
How do you handle a rude person on the phone?
400
Always bring a hardcopy of your resume to this type of meeting.
What is an interview?
400
Spell check Re-read it out loud Capitalize and punctuate
What do you need to do before sending an email?
400
Show Up Great attitude Strong work ethic
What are three things you need to keep a job?
500
I prioritize my time and balance my commitments.
What is time management?
500
My boss is at lunch, call back in an hour.
What should you not say to a caller while at work?
500
You will want to do this once your internship has concluded.
What is update your resume experience?
500
Read like someone is yelling at you.
What is writing in ALL CAPS and exclamation points?
500
Someone you know from a professional experience that can vouch for you.
What is a reference?
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