Soft Skills
Positive attitude, team spirit, self-motivation, time management, sociability, and business etiquette.
What are soft skills?
Texting and surfing the internet on a cell phone while at work.
What is inappropriate workplace behavior?
A firm handshake, eye-contact, and a smile.
What is a professional way to greet someone?
A document where work hours are tracked.
What is a log sheet/paycheck stub?
When answering the phone, I state the name of the company and identify myself.
What is professional phone etiquette/introduction?
A statement explaining the type of role you are seeking.
What is your objective?
Stands for "carbon copy". Anyone you add to this field of a message receives a copy of that email when you send it.
What is cc?
An Internship that is compensated by money.
What is a paid internship?
I smile, make eye contact, and can carry on a conversation with people.
What is sociability?
Writing down the name of the caller, their telephone number, who they are calling, and the reason for their call.
What is taking a phone message?
A format for a computer file that enables a document to be opened, read, and printed on any computer using any word processing program.
What is a PDF (portable document file)?
Do this 48 hours after this specific meeting.
What is an appropriate time frame to call someone back after an interview?
A document showing times and days for an internship.
What is a schedule?
I wear appropriate clothes to my internship and make sure my hair is clean and combed.
What is proper grooming/attire?
Calmly and politely letting a person know you will get someone on the phone who can assist them.
How do you handle a rude person on the phone?
--or--
What is appropriate phone etiquette?
Always bring a hard copy of your resume to this type of meeting.
What is an interview?
Spell check, re-read it out loud, capitalize, and punctuate.
What do you need to do before sending an email?
--or--
What is proofreading?
Show up on time, have a great attitude, and a strong work ethic.
What are things you need to keep a job?
My boss is at lunch, call back in an hour.
What should you not say to a caller while at work/bad phone etiquette?
You will want to do this before you leave a job, or after you receive an award.
What is update your resume?
Typed as if someone is yelling at you.
What is writing using ALL CAPS and/or exclamation points?