An example of PHI (protected health information).
What are names, dates, phone numbers, addresses, social security numbers, diagnoses, account numbers, test results, etc.?
Government funded insurance program for low-income individuals.
What is Medicaid?
The acronym KISS stand for...
What is Keep It Short & Simple?
What to say when you need to convey empathy:
Understanding what the patient is feeling from their perspective.
What is Empathy?
Another name for accessing the minimum amount necessary for them to do the job.
What is "need to know" basis?
Government funded insurance program for individuals age 65+, disabled individuals under 65, those with end stage renal disease, and ALS.
What is Medicare?
Place where you can find UPMC Templates and Style Guides.
What is the Infonet?
What to say to the yelling or cursing caller:
The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
What is Patience?
A third party designated by a patent with whom PHI may be disclosed with.
Who is a PRD (Personal Representative Designation)?
Type of health insurance purchased by an individual or a family through the marketplace, directly from private insurers, or through employers.
What is a Commercial or Private Insurance?
Examples of tools or methods used to get organized before crafting emails, reports, or documents.
What is brainstorm, outline, dictionary, thesaurus, or search engine?
What to say to the caller who wants to speak to a supervisor:
Making a conscious effort to not only hear the words being said, but to understand the complete message.
What is Active Listening?
A third party designated by a patient with who may act on behalf of the patient.
Who is a POA (Power of Attorney)?
Health care providers or facilities who contract with a health insurance plan to offer services at a discounted rate to the plan members. Plan members usually pay less for services from these participating providers/facilities.
What is In-Network?
Examples of things to avoid when crafting any professional writing include:
What is misspelling, ALL CAPS, run-on sentences, bad tone, no punctuation, overuse of exclamation points, replying all when unnecessary?
What to say when you want to safely apologize:
Being optimistic about situations, interactions and yourself.
What is a Positive Attitude?
Under PA law, minors can consent confidentially to these medical services.
What are Contraceptives, Emergency Contraception, Pregnancy Treatment and Testing, Abortion Services, STD Treatment and Testing, Drug and Alcohol Treatment, Mental Health Care (Inpatient and Outpatient)?
Health care providers or facilities who are not contracted with a health insurance plan. Patients can expect to pay much more than if they were to go to these non-participating providers/facilities.
What is Out-of-Network?
Before sending an email that contains PHI, the subject line should include this.
What is "Secure:" to encrypt the email?
What to say to the demanding caller who wants on-the-spot answers:
The imparting or exchanging of information or news.
What is Communication?