What Would You Do?
You have a fever and have been throwing up. You are supposed to go to work the next morning. What should you do?
Don't go to work sick. Call your work as soon as you know you will be too sick to go in so you can let them know. This gives them a chance to find another employee to cover your shift.
You get a job at a store and your boss keeps talking about products. What is a product?
A product is anything that is made to be sold.
100 bonus points if you can give me an example of a product.
Should you tell inappropriate (mean/dirty) jokes to your coworkers at work?
No!
100 bonus points if you can tell me an appropriate joke.
Possible answers:
Smile
Stand up straight
Look at them while they are talking
Listen
Should you chew gum while you are working?
Chewing gum makes it hard to talk to customers or your coworkers and can be seen as rude. If you do a job where you work alone, chewing gum can help you focus if your boss allows it.
You see a mess on the floor. What do you do?
Possible answers:
Clean it up!
Put a wet floor sign up.
If there is a person who does all the cleaning, let them know.
Your boss tells you that you need to clock in when you arrive, and clock out when you leave work. What is Clocking In/Clocking Out?
Clocking in/out is how your boss knows when you were working and how many hours to pay you for.
Examples:
Typing your employee number in the computer
Swiping a card or badge
If you work with your boyfriend/girlfriend/spouse, is it okay to hug and kiss them at work?
No. That could make people uncomfortable. You should also stay focused on the job when you're working.
When you are talking to a customer, should you spend a lot of time talking about yourself?
No. Customers did not come to your business to hear about you.
200 bonus points if you can name something appropriate you could share about yourself to a customer.
What should you wear to work?
Possible answers:
It depends!:
Your work uniform
A collared shirt and nice pants
Non-slip shoes
Safety gear
A new video game that you really want to play just came out. Should you call out sick from work so you can play it?
Nope! You should only call out sick when you are actually sick or people may not believe you. If you call out too much, you might be fired.
300 bonus points if you can tell me what you could do instead.
Flexibility is an important skill for any job. What is Flexibility?
(hint: not the kind where you can stretch really far)
Flexibility is being able to change your plan without losing your cool.
Example:
Being able to work on Saturday instead of Monday because it is busy.
Being able to take your lunch break 15 minutes later than usual to help with a busy day.
Is it okay to flirt with customers?
How about coworkers?
No, and no. You don't want to flirt with people at work. It can make people uncomfortable. If you're flirting, you aren't focused on your job.
When a customer arrives to your store, what should you say?
How about when they leave the store?
Welcome! How can I help you today?
---
Thank you, I hope to see you again!
Your boss says that when you are working with customers, it is important to be patient. What is patience?
Being able to wait or deal with a frustrating situation without getting upset.
A coworker covered your shift when you were out sick last week, and now they are sick the day they are supposed to work. What should you do to be a good coworker?
Offer to cover their shift! Helping each other out makes our relationships stronger and makes work better for everyone.
Your boss tells you that she expects you to provide good Customer Service. What is Customer Service?
Everything you do to help people who shop at or use the business you work for.
Examples:
Helping someone find a product.
Answering a question.
Helping them feel welcome at your store.
Your friend visits you at work. They ask if you can give them a free soda from the machine because you are best friends. What should you say?
Sorry, I can't give you free things just because we are friends. My boss would get upset and it would be like stealing from the store.
A customer asks you a question and you don't know the answer. What would you say and do?
"I'm sorry, I don't know" "Is it okay if I find someone who knows?" Then find a supervisor or coworker who can help.
Your boss asked you to take initiative more and be more of a go getter. What is Taking Initiative?
Taking initiative is realizing when something needs to be done and doing it without someone needing to tell you.
You see something bad happening at work. For example, someone is stealing a product or someone is hurt. What do you do?
Possible answers:
Tell your boss.
Do what you need to stay safe.
Don't try to stop someone who is stealing. It isn't worth possibly getting hurt. Your boss will let the police know so they can handle it.
Your counselor/teacher tells you that is important to be able to take feedback from your boss. What is Taking Feedback?
Taking feedback is when you respond in a nice way when your boss tells you something you did wrong or that you need to improve on.
It can be hard to hear about a mistake you made, but it is a chance to improve and do better in the future.
If you have a problem at home, should you talk about it at work?
No. It is best not to talk about problems you have at home when you're working. It could make people feel uncomfortable.
200 bonus points if you can tell me one thing that would be a good thing to talk about at work.
A customer says something rude to you. How should you respond?
Possible answers:
Don't argue with them.
Ask them to help you understand what is wrong.
If you don't know how to help, ask them if you can get your supervisor/boss.
A customer you are talking to is about to buy a product that you tried, and you did not like. For example, a frozen pizza that you couldn't even finish when you ate it.
What should you say to them?
Possible answers:
Don't tell them it is a bad product (your boss won't like it if you keep people from buying things)
I see you're buying a frozen pizza. My favorite is (name another kind you can sell them).