Character
What does character define about a person?
the type of person you are
the way you act
Diversity includes age, race, and gender. True or false?
True
Appearance is the way you look; etiquette is the way you what?
Act
Teamwork includes which soft skill also listed as a technical vs. soft skill distinction?
Communication and teamwork are soft skills
Which answer best describes critical thinking from the assessment? — using information to form opinions, better understanding, thoughtful judgments, or problem solving
All of the above
Which actions help implement responsibility as a character trait?
Do your best;
Think before you act
Consider consequences
Never give up
Which action demonstrates respect for diversity?
Valuing others
Which choice best defines etiquette from the assessment: Code of ethics, Code of behavior, Code of conscience, Code of manners?
Code of behavior
Which of these helps resolve conflict: Identify conflict, Debate your opinion, Share and listen, Brainstorm?
Identify conflict
Share and listen
Brainstorm — debating your opinion alone does not help
According to the assessment, facts can be ___, opinions ___?
Proven, cannot
Explain the relationship between character and personal motivation.
Character influences choices and persistence
Motivation drives actions that reveal character
Name one reason why cultural awareness improves teamwork.
It reduces misunderstandings and leverages varied perspectives
What are the 5-foot, 10-foot rules for acknowledging customers?
At 10 feet — acknowledge nonverbally
At 5 feet — acknowledge verbally
What two actions from the assessment model good customer service teamwork?
Giving customers what they want and finding solutions to customer problems
Name two skills that good critical thinking incorporates.
Asking questions;
Evaluating bias and assumptions;
Being self-aware
Give an example of a situation where character matters more than skill.
Returning a lost wallet, honestly, even if you could get away with keeping it
Give a short example of adapting communication for cultural awareness.
Asking preferences and using respectful, inclusive language
Give two etiquette tips for a professional interaction.
Make polite introductions
maintain appropriate eye contact and posture
Describe a brief step-by-step method for solving a team problem.
Define problem, gather ideas, evaluate options, choose solution, assign tasks, follow up
Which trait is NOT part of good critical thinking:
Asking questions, Evaluating bias, Being close-minded, Being self-aware?
Being close-minded
Describe three behaviors that consistently show strong character in school or work.
Reliability, honesty, accountability
Explain how the Platinum Rule differs from the Golden Rule.
Platinum Rule focuses on treating others as they would like to be treated; Golden Rule treats others as you would like to be treated
Explain how appearance and etiquette together influence first impressions.
Professional appearance plus respectful behavior creates trust and credibility
How does being self-aware support effective teamwork?
It helps you understand your impact on others and adjust behavior for better collaboration
Provide a short example of how to apply critical thinking to a real classroom problem.
When researching a topic, check sources, compare perspectives, identify assumptions, then form evidence-based conclusions